Ahmed Zamel

Experience

• 

  Refat Nabulsi & company (RNC)

  Mar 2004 - Oct 2007

  Telecommunication Engineer

  Outline: - Data and Voice Telecommunication EngineerKey Responsibilities: -• Technical Engineer of the data features on Samsung devices (VOIP, PRI,Networking …)• design Engineer for the AUDIOTEl GPRS / GSM Systems (AUDIOTEL is anItalian company dedicated in wireless technology like: - Fixed mobile phoneand GSM/GPRS modems)• LINKSYS Devices VoIP, Wireless and Ethernet networking for home, SOHO(Small Office, Home Office) and small business users (ADSL Routers,Wireless LAN…) Show less

• 

  Arab Radio and Television (ART)

  Oct 2007 - Jul 2011

  IT Project Manager

  Outline: IT Infrastructure Project Manager Key Responsibilities: -• Manage a project to facilitate the 4 sites (Amman, Jeddah, Dubai and Egypt) with the needed IT Infrastructure ad Data centers• Manage a project prepare 4 Data Centers with MPLS connectivity• Manage a project for establishment of a Call center to support the customers

• 

  Jordan Media City (JMC)

  Oct 2011 - Nov 2015

  IT Manager

  Outline: - lead the digital transformation Vision by Assess the Current State, prepare for the culture change and Create\Execute the action plan by Initiate, Plan, Execute, monitor and close the related projects.Key responsibilities: - • Managing a team of administrative & technical staff.• Strengthening the IT infrastructure through to implementing new technologies.• manage projects that include design, test and deployment of solutions in theareas of IPTV network, Video on Demand, encoders, Decoders and Muxes• Responsible for hardware and software installation, maintenance and repair.• Manage the IT budgets and expenditure on hardware and software• Reporting to the IT Director & Chief Executive.• Management of server software and associated backup routines.• Responsible for the recruitment and training of new staff.• Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony Show less

• 

  218TV

  Dec 2015 - Jun 2016

  IT Project Manager

  Outline: - a project Manager for a TV Channel establishmentKey Responsibilities: -• Provide end-to end broadcast engineering project management that involves stakeholder, risk, procurement and workflow management in a typical TV media production and transmission environment• Perform operational duty standby to support broadcast system and infrastructures during the live national events and key in-house events• Ensure clear reporting of project status (timelines, milestone tracking, budget status and issue identification to program management and stakeholders) Show less

• 

  MAPFRE ASSISTANCE

  Jun 2016 - Apr 2019

  IT Manager

  Outline: - lead the digital transformation Vision by Assess the Current State, prepare for the culture change and Create\Execute the action plan by Initiate, Plan, Execute, monitor and close the related projects.Key responsibilities: - • Manage the IT Digital Transformation Portfolio• Work with the departments managers within the Business unit to understand the lifecycle of the products, in-line with the strategic end-state• Identifying off-the-shelf solutions that can be customized to meet specific needs of business unit (BU) • Produce implementation plans and timelines• Manage a team of 15+ IT experts from all over the world.• Training of relevant teams prior to go-live of new business processes/products, functionality or applications• Go-live support, investigation of issuesKey Achievements: -• 90% of IT projects were completed ahead of schedule and within budget.• Created CRM system for new affiliate which supported 150 key users. • 40% Decrease the IT/ communication costs.• Digital Medical Claim Processing: - Wb automation tool review, investigation, adjustment, remittance or denial of the claim • Omnichannel Contact Center: - Call, Chat and Email Contact center for Customer Support • B to B Portfolio Integration: - API for portfolio integration with the customers (insurance companies) • Road Side assist Digital Claim: - Mobile application to serve the customer with ask for road side assist claim, track the assist vehicle and rate the service • Data Centers: - 3 data centers in Amman, Dubai and Bahrain with MPLS connectivity Show less

• 

  Jollychic

  Apr 2019 - Apr 2021

  IT Manager / IT PM Consultation

  Outline: - To contribute to the overall IT strategy and IT continuous improvement plan by leading research on latest technological advances and best practice so that such changes are benefited from and new or changing technology is offered as appropriate. Key responsibilities: -• Manage the IT Continues Improvement Portfolio• Monitor IT processes for improvement opportunities in quality, delivery, and cost through problem-solving methodology• Plan and execute the day-to-day project activities for business process initiatives, workflow. • Support the development of Cloud Adoption• Facilitate daily stand-up meetings with scrum teams for agile projects and implemented other projects where waterfall as the methodology was used.• Participation in large-scale UAT testing cycles managing technology and business stakeholdersKey Achievements: -• Patched/upgraded 60+ servers, applications and databases.• Created CRM system for new affiliate which supported 200+ key users.• decrease the labor cost by 30% through managing Arabic/English chatbot service• Full Featured Omnichannel Contact Center (Call, Chat and Email) project for Customer Support with 200 Agents and team leaders Show less

• 

  Masterworks

  May 2020 - Oct 2021

  Senior Project Manager/PMO Consultant

  Outline: - managing PMO & SMO Implementation projects from initiation to closing phases of the project. In addition to business consultation activities, which leads to enhance Project management processes before automating them in the system. Key responsibilities: -• Working with leadership and other team members, develop best practices and tools for project execution and management.• Manage and participate in the gathering of business requirements, analysis, and production of associated functional specifications• Direct and Manage project development from beginning to end• Managing SMO and PMO system Implementation projects.Key Client: -• Ministry of Energy – KSA• NAJM – KSA• OIL Sustainability Program (OSP)- KSA• Diriyah Gate Development AuthorityKey Achievements: -• Managing PMO solution Implementation project in Ministry of Energy.• Managing SMO&PMO solution in NAJEM. • Managing PMO solution in OIL sustainability Program.• Managing SMO&PMO solution in DGDA (Al Diriyah). Show less

• 

  Iltizaam Management Consulting

  Nov 2022 - Aug 2023

  Senior Project Manager/PMO Consultant

  Outline: - Setup PMO Office, manage PMO Operation management by Leading the PMO Teame and Doing the Senior Project manager tasks by leading the PMs during managing the big Projects.Key responsibilities: -• Set up PMO Offices• Support Clients with PMO Office needs (Such as: - PMO Forms, PMO Methodology, PMO Governance Model, PMO Processes and Procedures ..etc.)• PMO Office Operations• Lead a team PMO team in Client’s Site to operate the PMO Office with full resource management authority (include the HR and Adin Affairs• Lead the implementation of best in class standards for the Procurement Operations functions within KSA.• Supporting clients at strategic level.• Working with Internal and external Staff members to develop best practices and tools for project execution and management.• Managing day-to-day operations of the PMO team, including staffing, budgeting, training & development, etc., as well as leading change management activities related to PMO transformation initiatives.• Senior Project manager to support a team of Project managers to manage the Biggest ProjectsKey Clients: -• King Abdulaziz Royal Reserve Development Authority (KARNR) - KSAKey Achievements: -• Setting up PMO office and defining the projects governance, methodologies and best practices• SMO & PMO Implementation and Operation Show less

• 

  Arrab Consulting (ARRC)

  Aug 2023 - now

  Project Managment Consultant