Shareef Al Hakami

Experience

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  Kanoo Travel

  May 1997 - Sept 2000

  Senior Travel Consultant

  Travel and holidays consultant● Main responsibility includes manual and automated ticketing and reservation through world span, Galileo● Sales of Kanoo holiday packages and other travel-related services● Maintain close professional contracts with corporate accounts and● Aramco sub-agents● Resolve passenger inquiries and complained● Public relations and Government activities● Maintained very healthy reports with all the airlines in Eastern● Researched and recommended package deals and special offers.● Analyzed client feedback to improve existing services or develop new ones. Show less

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  Emirates

  Jan 2000 - Jun 2005

  Senior Sales Executive

  ● Identify and pursue new sales opportunities.● Build and maintain client relationships.● Achieve monthly and annual sales targets.● Analyze market trends and competitor activities.

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  Mobily

  Jul 2005 - now

  Branch Senior Manager

  Provided leadership during periods of transition when implementing changes in ● systems or personnel.● Apprised executive management of branch activities.● Managed direct reports to maximize productivity, efficiency, and potential.● Monitored staff performance metrics such as average wait times and customer satisfaction scores.● Managed organizational and documentation compliance procedures within branch.● Enforced branch compliance with audit and regulatory procedures.● Oversaw individual accountability for cash handling.● Utilized problem-solving abilities to resolve customer complaints in a timely manner. Show less