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Alina Radulescu

Alina Radulescu

Intern in the Corporate and Business Banking Department

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location of Alina RadulescuBarcelona, Catalonia, Spain

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  • Timeline

  • About me

    Project Manager at HP | PMP | Change Management | Customer experience

  • Education

    • Universidad Autónoma de Madrid

      2013 - 2014
      Postgraduate Studies - Citius Program

      The Citius Programme, promoted by the University-Business Foundation (Fundación Universidad Empresa), Autonomous University of Madrid and Autonomous University of Barcelona, has a duration of 12 months and provides recent graduates the opportunity to get familiar with working procedures of important companies (in my case BBVA Bank) while broadening their university training through postgraduate studies.

    • Universidad de Sevilla

      2007 - 2012
      Bachelor of Business Administration (B.B.A.) Business Administration and Management

    • Dublin City University

      2010 - 2011
      Erasmus Studies Business Administration and Management

      Activities and Societies: Part of DCU Dance Society

    • EAE Business School

      2018 - 2019
      Master's degree Digital Marketing and e-Commerce

  • Experience

    • BBVA España

      May 2013 - Apr 2014
      Intern in the Corporate and Business Banking Department

      My main task was to give support to different areas within the Corporate and Business Banking Department such as Means of Payment, Prices, Short Term and Long Term Financing, SME’s, Resources and Services:• Keeping track and analyzing activity, products and clients• Developing and executing monitoring tools• Analysing price proposals• Preparing presentations for the committees• Verifying the compliance of documentary circuits and requirements

    • Almonte City Council

      Nov 2014 - Apr 2015
      Administrative Technician in the Local Development Department

      • Managing and/or supporting projects such as: “Ciudad Ciencia” (“City-Science” - focused on bringing closer to the citizens the latest technological advances) and “Smart Cities”. • Planning events/activities • Managing procurement plans - driving quotation process, negotiating terms & conditions, resolving issues with pricing, supply and supplier payments. • Being in touch with the citizens and the business community

    • Hp

      Sept 2015 - now

      PPS (Printing and Personal Systems) EMEA Customer Support organization is managing support for PPS consumer and commercial products over all EMEA countries. Inside this organization, Consumer Channel Delivery team is, amongst others, responsible for the support delivery performance provided to the end-user through our retail partners. As part of this team, my main responsibilities were:• Ensuring the right infrastructure (tools, scorecards, reports etc.) to enable business decisions making • Driving data analysis and triggering proper actions Show less

      • Project Manager & Customer Journey Lead - WW Digital Sales at Point of Support

        Nov 2021 - now

      • Project Manager - EMEA Customer Support Channel Center of Excellence

        Oct 2020 - Oct 2021

      • Project Manager & Authorized Training Providers Ops Manager - EMEA Customer Support Channel Delivery

        Nov 2019 - Sept 2020

      • Project Manager & Business Analyst - EMEA Customer Support - Consumer Channel Delivery

        Nov 2017 - Oct 2019

      • Business Analyst - EMEA Customer Support - Consumer Channel Delivery

        Sept 2015 - Oct 2017

  • Licenses & Certifications

    • Project Management Professional (PMP)®

      Project Management Institute
      Oct 2023
      View certificate certificate

  • Volunteer Experience

    • Campaign volunteer

      Issued by Food Bank (Banco de Alimentos)
      Food Bank (Banco de Alimentos)Associated with Alina Radulescu