Silvana Kill

Experience

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  HarperCollins Publishers

  Jan 1999 - May 2005

  EA to HR Director (1999-2001) EA to HR Director (2001-2005)
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  Luminar Leisure Limited

  Oct 2004 - May 2009

  Operations Support Manager (HR and Operations)

  Central communication interface in organisational structure between Exec, HoD’s and Units.Assist HR Director in recruitment resourcing, succession planning, internal policies and operational procedures, employee directory and corporate social responsibility document.HR Project Champion: action planning, scrutinise budget and feedback on special HR projects:E.g.: Mystery Customer, Equality & Diversity policy, Safeguarding Children policy, Counter Terrorism.ER: Assist Area Managers in creating and managing performance standards requiring consistency of approach through goal setting and appraisal / performance / capability process.Executive Reporting: regional management contingencies, HR strategy and planning,league tables, and KPI vs. target performance analysis reports liaising with management accountsEmployee Communication: Assist HRMs in production of appraisals, performance and business reviews, relocation, reward and recognition - minutes, letters and forms.Meeting Management: forward planning, minutes, agendas, travel and accommodation.Coordinator of national conferences, operations meetings and management training programme.Project Championed Mystery Customer Programme; connecting key areas set to HR & L&D Initiatives including ‘The Day in the Life of a Manager’, Management Development Programme and Customer Service Excellence training. Show less

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  Valiant Sports Limited

  Dec 2010 - Oct 2013

  HR Manager

  Central point of contact for the outsourced HR advisory function.Recruitment: Work closely with RDM to support recruitment campaigns for Managers and Assistant Managers; maintain corporate website with current vacancies, managing recruitment inbox and liaising with candidates; coordinate and conduct first-stage interviews and update relevant recruitment trackers and reports to RDM and Operations Management. Induction & Integration: initiate new starter checklist, contract, starter pack and induction process; create files and update relevant systems; organise references and manage tracker; liaise with Line Managers regarding probation and escalate issues to RDM where appropriate.Leavers: Prepare letters to leavers, calculating outstanding holiday and benefits; arrange leaving interview and update relevant systems.Compensation & Benefits: Responsible for processing all benefits including childcare vouchers, gym membership, pensions, health and season ticket loans.Payroll: Main point of contact for Payroll provider; collate and input all payroll data for salaried and casual staff; payslips, reports and ensuring all paper and electronic files are compliant. Training: Coordinate training carried out in-house and with external providers; monitor and track training sessions and feedback for reporting purposes.Employee Communication: Draft contracts, offer / promotion, salary, bonus and benefit adjustments, maternity / paternity, appraisal, performance and business reviews, disciplinary, grievance and redundancy - minutes, letters and forms; Update Employee Handbook.Process mapped all policies and procedures to ensure optimum flow, efficiency and accountability; supporting each function with work instructions and communication strategy. Show less

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  TDG Limited

  Jun 2015 - Jul 2016

  HR and Operations Manager

  To deliver high quality and consistent HR advice, support, coaching and resolution to Executive Team and Unit Managers across 8 units on all policies and procedures within the employee lifecycle including Compliance, Performance Management, Training and Development, Reward and Recognition and Employee Relations with key specialisms in Diversity and Inclusion and Employee Engagement.Dealing with complex disciplinary / grievance cases, absence and sickness management and other HR issues ensuring appropriate decisions made are in line with ACAS and company procedure; following due process, communication strategy and evidencing all activities correctly through to conclusion.Ensuring Diversity and Inclusion is reflective throughout our working culture and all policies clearly represent this from the ground all the way to the Executive Board.Ensuring all company policies and procedures are up to date in line with current employment law / ACAS guidelines.Devising and maintaining office systems and processes, including data, records and filing management.Background Research on various businesses, clients and suppliers and presenting findings.Investigation and analysis of current supplier / service provide contracts and agreements ensuring optimum business interest is preserved and highlighting any potential risks / cost inefficiencies to the where appropriate, making recommendations on solutions and best way forward; being involved in the decision making process and budget management (PO / Capex approvals).Achievements: Fully investigated a two year service contract dispute resulting in litigation; thoroughly reviewed contracts, evidence and communications. Following tight communication, settled out of court with claimant company accepting our counter offer, saving the business £16,000. Show less

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  TAIT Stage Technologies

  Aug 2016 - Jul 2017

  Human Resources Operations Manager
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  Night Time Industries Association

  Apr 2017 - now

  • Director Of Operations

    Jan 2019 - now

  • Head of Operations

    Jan 2018 - Jan 2020

  • Senior Operations Manager

    Apr 2017 - Jan 2020
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  Elite Coffee Ltd

  Dec 2017 - Aug 2019

  Compliance Manager (HR, H&S and Licensing)
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  Raising The Bar UK Limited

  Jan 2018 - now

  Director