Brax R.

Experience

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  Lionshead General Store

  Jun 2014 - Oct 2017

  Manager

  o Managed all aspects of the store, from inventory control to end-of-the-day accounting o Supervised employees and addressed customer complaintso Entrusted with overall store operations in the absence of the owners

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  Best Buy

  May 2016 - Aug 2016

  Retail Salesperson

  o Customer engagement, interaction, and guidance o Securing high-value inventory o Worked with a team, with responsibility/accountability for both individual and group actions

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  Computershare

  Feb 2018 - Jan 2019

  Escrow Loan Officer

  Worked with clients’ escrow accounts and communication as necessary to manage said accounts.Built spreadsheets to calculate account loan amounts and track their accrued values and account details.Did many hours of training courses to allow for work in other positions within the department limits.

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  Starlight Consultants, LLC

  Feb 2019 - Jan 2022

  Director of Operations

  o Developed new internal processes to help improve overall company efficiency and quality.o Helped company adapt during Covid times via new processes internally and externally with clients.o Helped manage employees, including hiring and firing.o Managed many client accounts simultaneously, ensuring expectations were communicated and met.o Relayed information between developers to help ensure project accuracy and efficiency. o Created financial forecast spreadsheets to help provide insight.o Created new connections with clients and company to bring in further profits. Show less

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  Serenity Forge

  Jun 2022 - Oct 2022

  Operations Specialist

  o Developed new internal scalable business processes to help improve publishing efficiency and quality. o Worked to develop a system that allowed QA resources to be better used across teams within the company.o Worked internally with Marketing and Accounting to create strategies for content release schedules.o Worked as and alongside producers on various titles to ensure our Partners voices were heard and expectations were clearly explained and met.o Created a unified database of knowledge for Physical Publishing to allow for easier onboarding and knowledge transfer of industry specific information. Show less

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  Brill3D

  Jan 2023 - now

  Chief Operating Officer
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  FirstBank

  May 2023 - now

  Personal Banker

  o Help manage and set up new client accountso Create and maintain documentation for assisting and aiding in complex banking processes and procedureso Awarded “Market Rockstar” for outstanding performance.o Have yet to receive a single negative review from customers in person or via auto-generated questioneers sent to customers after having helped them.