Karthik Jagadeesh

Experience

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  ABS INDIA PVT LTD

  Jul 2014 - Aug 2016

  Setting up servers for POC’s and demos for new customers.Building complex multi node PBX’s and VOIP setups.Troubleshooting contact center related issues. Visiting customer sites and resolving their issues, Troubleshooting issues related to on site PBX ‘s.

  • Associate Technical Consultant (Alcatel-Lucent)

    Jul 2015 - Aug 2016

  • Customer support trainee (Alcatel-Lucent)

    Jul 2014 - Jun 2015
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  Dyarco International Group

  Sept 2016 - Jan 2018

  Support Engineer (Alcatel-Lucent)

  Visiting sites to solve issues related to Alcatel- Lucent voice, data and WiFi devices. Installation of the Alcatel- Lucent voice, data and WiFi devices. Also dealt with Polycom audio and video conferencing devices installation and troubleshooting.

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  Mitel

  Feb 2018 - Feb 2022

  Tier 2 technical support, working on Mitel’s UC customers, solving issues with complex call flows and contact center clients. Working with all UC products available at Mitel. Helping the team in resolving escalated issues. Building technical documentation to help the team.Working on critical accounts and helping them come back to track on a good note with the support team. Tier 2 technical support, working on Mitel’s UC customers, solving issues with complex call flows and contact center clients. Working with all UC products available at Mitel.

  • Senior Technical Support Specialist (Mitel)

    Nov 2020 - Feb 2022

  • Technical Support Specialist (Mitel

    Feb 2018 - Nov 2020
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  Internova Travel Group

  Feb 2022 - now

  Senior Voip Engineer (Mitel/Genesys)

  >Planning migration projects to move from current platform to a new platform.>Building call flows and using API's to import data and build queues and skills in bulk.>Using APIs to bulk modify already created content in Genesys.>Work with AI integrator like Lumo AI to integrate with Genesys and use API's achieve the same>Working with operations for day to day requirements.>Planning of contact centers and call flows to determine what's best for the business based on inputs from operations.>Working on issues until resolution and work with vendors if required.>Deploying Audiocodes SBC to use Genesys as the SIP trunk for Teams users. Show less