Abhishek Kumar

Experience

• 

  DXC Technology

  Sept 2021 - now

  Wintel Server Engineer with windows and System Administrator

  • Optimized server roles and features, including Active Directory, DNS, DHCP, and Group Policy; enhanced network performance, resulting in a 30% reduction in network downtime and increased employee productivity by 15%.● Led the development and implementation of incident management best practices, resulting in a 30% reduction in customer support issues and improved customer satisfaction ratings.● Led the implementation of versioning techniques to orchestrate the seamless testing and deployment of applications on diverse environments; achieved a significant 50% reduction in deployment-related issues, resulting in accelerated release cycles by 30%.● Optimized server patching workflow, leveraging scripting and automated tools, resulting in 50% reduction in patching time and increased system up time. ● Resolved 90% of Level 2 technical support tickets without the need to escalate to Level 3 technical support engineers.● Team building and ensure participation of teammates to resolve issues. ● Collaborated with 5 teams to address and resolve complex issues related to application service failures. Streamlined incident tagging process, reducing mean time to resolution (MTTR) by 30% and enhancing customer satisfaction. Show less