Kyia Hamilton

Experience

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  Tempur Sealy International

  Aug 2010 - Nov 2015

  •Manage and grow Tempur-Pedic in-house retailers in the continental US through regular communication with customers, strategic advertising campaigns, and powerful training programs•Manage Tempur-Pedic’s Elite Retailer Program; develop enhancements and manage compliance for over 250 retail accounts •Managed Tempur-Pedic’s Elite Retailer Program; develop enhancements and manage compliance for program retail accounts•Analyzed key holidays to measure online advertising presence•Supported, trained, and tracked LMS performance for over 7,000 users •Ranked top CS representative for 2011•Exceeded expectations 100% on quality professionalism review•Analyzed order bank reports to resolve shipment issues and quality control purposes

  • Sales Administration and Operations Specialist

    Jan 2015 - Nov 2015

  • Program Assistant, Retail Sales (Learning Management System Administrator)

    Jan 2012 - Jan 2015

  • Customer Service Representative

    Aug 2010 - Jan 2012
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  Apex Systems

  Nov 2015 - Feb 2016

  Technical Consultant

  Consultant responsible for overseeing all system and network changes to the learning and performance systems, ensuring stability of user functionality during entire period of assignment. Primary duties include:• Upload, test, and troubleshoot online course content and resources• Troubleshoot all system issues for end users and administrative tasks; communicate with end users and/or IT helpdesk as well as LMS vendor support• Communicate with program sponsors on timing for required course deployments and reporting• Build new reports to support compliance program and major business unit initiatives and coordinate with team member to establish scheduled reporting to meet timing requirements• Maintain system documentation for internal team processes• Respond to audit requests as needed• Support SkillSoft 3rd party course content in the LMS• Provide technical administrator support for SuccessFactors’ Performance Management system Show less

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  International Paper

  Mar 2016 - now

  • Enterprise Learning Services Manager

    May 2020 - now

  • Enterprise Learning Services Team Lead

    May 2019 - May 2020

  • Enterprise Learning Services Project Consultant

    Sept 2018 - Apr 2020

  • Enterprise Learning Services Analyst

    Mar 2016 - Aug 2018