Paige Lilly

Experience

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  Providence Health & Services

  Sept 2013 - Jun 2014

  Customer Support Specialist

  •Account resolution for patients including payments, questions on bills, applying insurance to claims and reviewing codes•Compliant with Federal HIPPA regulations and guidelines related to but not limited to patient demographics, medical information, diagnosis codes and appointments•Utilized skills to review and interpret billing statements, charge private or government insurance and other related information from multiple billing servers•Provided follow up customer calls in a timely manner to ensure comprehensive and complete service to meet the customer’s needs•High volume call center experience Show less

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  Kaiser Permanente

  Jun 2014 - Jul 2019

  Sales and Account Management Support Specialist

  •Assistant to Director of National Accounts, includes, calendaring, expenses, travel arrangements, setting up complex meetings and event planning•A key liaison for complex groups such as Tesla, Boeing, Nordstrom and Starbucks with claim issues, member inquiries and resolution and day to day support. Provide a high level of customer service to internal and external customers•Supported multiple Account Management Teams which included, presentation material, working efficiently with Word, PowerPoint, Excel, Outlook, Microsoft Teams and OneNote•Purchase Requisitions; ordering office and workroom supplies, equipment updates/changes, manage office•Organized and led the monthly Account Team Specialist National team workgroup Show less

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  Kochava

  Jul 2019 - Apr 2022

  Senior Client Success Manager

  •Manage customer relationships that promote retention, trust, loyalty and reliance•Assist customers to plan and understand the best ways to utilize Kochava based on their unique business plans•Provide technical support and direction to customers with a goal to keep customers satisfied and successful with the varying degrees of technical aptitude•Works efficiently with other company departments for internal reporting, escalations and communication

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  DEPT®

  Apr 2022 - now

  Senior Digital Marketing Account Manager at DEPT®