Junaid Ahmed

Junaid Ahmed

Front Office Specialist

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location of Junaid AhmedRiyadh, Saudi Arabia

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  • Timeline

  • About me

    I worked with Hyatt Regency Guest Services Officer, ITC Royal Bengal , and JW Marriott doha Qatar as supervisor, currently i m working with Allied catering Company in saudia arab as a leading supervisor.

  • Education

    • Sbihm

      -
    • SBIHM SCHOOL OF MANAGEMENT 341

      2015 - 2018
      Bachelor's degree bsc
  • Experience

    • HYATT REGENCY KOLKATA

      Apr 2018 - now
      Front Office Specialist

      • Responsible for guests Hospitality and fulfilling their whole needs to ensure they are satisfied at high levels• Welcome guests during check-in and giving a farewell to guests while checkout• Handling guest complaints and concerns in an efficient and timely manner• Overseeing VIP guests, arrivals, and departures; coordinating and multi-tasking job duties in a busy environment • Adhering in compliance with Restaurant operating controls, SOPs, policies, procedures, and service standards• Handling complaints, and overseeing the service recovery procedures• Ensuring that the revenue and guest satisfaction targets are met or exceeded• Complying with all procedures & standards at par with the international brands• Ensuring cleanliness, ambience, service readiness, grooming & hospitality culture• Monitoring staff allocation and planning duty rosters• Developing new vendors in order to deliver smooth day to day operations • Maintaining & upkeep the aesthetics of the restaurant & its components• Achieving Revenue targets with control measures in place of cost management Show less

    • Allied Contracting Catering Co.

      May 2024 - now
      Team Supervisor
  • Licenses & Certifications

    • Certificate for Trainee of the Month

      Royal Orchid Hotel, Bangalore, India
    • Certificate for Trainee of the Month

      Royal Orchid Hotel, Bangalore, India
    • Certificate of training

      Hyatt Regency