Junaid Ahmed

Experience

• 

  HYATT REGENCY KOLKATA

  Apr 2018 - now

  Front Office Specialist

  • Responsible for guests Hospitality and fulfilling their whole needs to ensure they are satisfied at high levels• Welcome guests during check-in and giving a farewell to guests while checkout• Handling guest complaints and concerns in an efficient and timely manner• Overseeing VIP guests, arrivals, and departures; coordinating and multi-tasking job duties in a busy environment • Adhering in compliance with Restaurant operating controls, SOPs, policies, procedures, and service standards• Handling complaints, and overseeing the service recovery procedures• Ensuring that the revenue and guest satisfaction targets are met or exceeded• Complying with all procedures & standards at par with the international brands• Ensuring cleanliness, ambience, service readiness, grooming & hospitality culture• Monitoring staff allocation and planning duty rosters• Developing new vendors in order to deliver smooth day to day operations • Maintaining & upkeep the aesthetics of the restaurant & its components• Achieving Revenue targets with control measures in place of cost management Show less

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  Allied Contracting Catering Co.

  May 2024 - now

  Team Supervisor