Nhem Sophea

Experience

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  DAP NEWS

  Jan 2011 - Oct 2012

  Technical Support

  - To perform an installation of application for user both existing and new user - To perform software and hardware maintenance- To configure the configuration of DNS and DHCP- To handle for setting up of user access to the security drive for staff based on user role and accessibility policy- To set up and configure the printer sharing- To handle on user creation zone set up for accessibility and usage area- To perform hosting website- To perform data upload and update in to the server- To perform other duties assign by IT Manager Show less

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  Deam Computer.

  Oct 2012 - Dec 2020

  ATM/POS

  - Handle ATM/CDM/CCDM set up and installation for the Bank which purchase from DEAM- Analyze and investigate on issue incur and raise by the bank- Check and analyze an ATM Journal and Trace file find out the root cause of error and provide fix and apply in to the production- Track and follow up all issue raise to Vendor ensure solution is provided on time manner and fixing delivery to Bank- Configure the terminal configuration and parameter setting for New ATM/CDM/CCDM/POS for the bank include Cash Cassette Configuration, Journal Log, Denomination Configuration, and Other- Configure an ATM eyes and security camera installation for the Bank- Supervise and train technical engineering staff under supervision- Prepare and manage maintenance schedule of bank client who register/purchased ATM and POS Maintenance contract SLA- On-site maintenance bank client that purchase ATM and POS under the schedule set from DEAM- Ensure high quality of standard and satisfaction for maintenance and support by technician engineering to bank client’s staff- Provide online and on-site support to the bank client’s staff for all issues related to ATM, CDM, CCDM, and POS terminal- Perform on-site checking and analysis and directly work with Technical Support Engineer from WINCOR to fix all issues related ATM, CDM, and CDM- Provide technical training to the bank’s staff related technical and operational work related ATM, CDM, CCDM and POS- Prepare daily and monthly issue and fixed from the client (The Bank) to Technical Manager- Prepare daily and monthly report for Technical Manager- Perform any other duties assigned from time to time by Technical Manager Show less

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  CIMB

  Jan 2021 - now

  Executive SST