Ashley Boerner

Experience

• 

  Wisconsin Distributors

  Sept 2010 - Nov 2011

  Promotions Specialist

  Interact on a consistent basis with diverse customers while executing a specific marketing plan to create a demand for the company’s productsProvide quality products and services for customer satisfaction, and educate consumers about the features and benefits of the product line Demonstrate the values instilled in the products throughout the sales force

• 

  Encore

  Jan 2012 - now

  • Responsible for overseeing the development strategy for Sales and Customer Service training academies by partnering with the key executives, above property leadership and the HRBP team. • Accountable for driving the team member’s sales and service development to achieve Encore's goals. • Partner with key stakeholders to conduct training needs assessments and identify and recommend training and coaching solutions • Create and execute multi-year strategies across all delivery methods to achieve Learning Hours goals and team member development• Oversee the Global Learning execution budget for these Academies, which includes all learning activity types and delivery methods effecting Sales and Service across the global organization• Evaluate existing internal and external training for skill development gaps and deliver suggestions back to the ID team for new course offerings• Project manage special initiatives from pilot phases to full deployment• Responsible for the strategy, oversight and execution (adoption) of those tools/resources across the Sales & Service academies • Recommend pre and post training opportunities for training preparation and reinforcement• Design, create, and facilitate in-person and virtual training events Show less • Responsible for human resource business partner activities for the Corporate functions. This includes working closely with the VP of Talent & Global Learning and the CHRO to provide guidance to management and employees regarding a broad variety of human resource management items for 1000+ corporate team members. • Support achieving the business objectives of the Company by leading and supporting programs covering recruitment, performance management, communications, legal compliance, employee relations, salary administration, succession planning, organizational design, and counseling.• Responsible for working with key business leaders and executives to identify, plan, and manage rollout/execution for human resource requirements and initiatives in alignment short-and long-term business objectives.• Manage the integrated talent management process for corporate functions and assist management in implementation for successful use of said process, while following Company compensation and salary administration guidelines. This includes individual goal setting & employee self-evals, manager review, calibration, performance discussions, and succession planning.• Assist in counseling and advising management in handling various employee relations issues, including disciplinary actions and terminations to ensure limited legal exposure and consistent resolution.• Work with senior leadership to determine structural and organizational development needs for their teams to support Company’s growth and objectives, including department restructures, cross-departmental re-orgs, and communication plans to ensure successful change management. • Provide guidance to management regarding retention and engagement opportunities by analyzing and interpreting workforce metrics and facilitating team effectiveness sessions. Show less • Manage the design and implementation of impactful company-wide talent management processes including: leadership development, performance management, talent review/succession planning, culture change and engagement surveys by collaborating with Sr. Manager of Talent Management, HR Business Partners, and company leaders.• Design, implement, deliver, and evaluate Leadership Development programs for all levels of leadership, including high potential leaders and front-line managers.• Create and/or procure leadership development activities that incorporate experiential learning, mentoring, coaching and rotational assignments, in addition to classroom and virtual learning methods to ensure maximum learning retention for participants. • Administer key talent surveys and feedback tools (i.e. 360 assessments) as required to measure employee engagement, talent development and application of learning. • Lead and monitor completion of key elements of the Integrated Talent Management Process; including, goal setting, formal performance assessments, potential assessment, and ongoing performance discussions (coaching, feedback and recognition). Ensure processes, timelines and systems align with performance-related guidelines. Gather and share data to support fair and equitable calibration of performance across departments and individuals.• Lead the annual engagement survey process for 7,000+ team members globally, includingthe survey preparation and launch, progress monitoring, reporting and compilation of survey results via the online platform. Create company action plan strategy and support manager development of action plans that have a direct and measurable impact on business results and leads to an increase in the company engagement score year over year.• Responsible for developing and rolling out our Diversity & Inclusion strategy, including the implementation of Business Resource Groups. Show less • Analyze business needs to determine training programs content and learning topics by working with key stakeholders and SMEs• Manage development programs from design through execution including, but not limited to, project plans, content development, budget management, course execution, and vendor relationship management• Build strategic relationships with key technology and business leaders to drive delivery across organizational boundaries and effectively engage with all levels of the organization• Identify program impediments and ensures escalations to the appropriate individuals or groups are done early and often• Pilot and evaluate courses, and documents and recommends ongoing improvements, as well as develops and implements ongoing evaluation procedures• Facilitate instructor-led classroom training for training classes – including sales, leadership, personality assessments, operations, general learning, and T3 sessions for varies audiences • Collaborate with instructional design team to build and execute organizational sales training initiatives and works with sales leaders to determine deployment plans Show less • Design, develop, implement and evaluate our internal training courses, with a focus on Sales training, for a variety of training delivery methods including ILT, VLT, eLearning, and webinars• Responsible for organizing learning elements, course curriculums, providing outlines & scope of project, aligning resources, and facilitating content review of course content • Design courses in accordance with instructional design theories to meet course learning objectives and ensure knowledge transfer. Work with SMEs when course topic is outside field of expertise and coordinate with key stakeholders to determine an implementation plan and facilitate course modules when needed• Develop course assets including interactive eLearning courses, ILT course materials, and creates and edits media to be incorporated into all course formats• Evaluate training courses by auditing and creating pre/post-assessment and post-class surveys to determine knowledge transfer and retention Show less • Plan and coordinate all logistical aspects of PSAV’s ILT courses, including running reports via our HRIS system to determine the roster, invitation distribution, booking transportation, meals, lodging, and planning team building activities• Support all administration aspects of the department by running reports through multiple formats, updating training records, maintaining the training inbox, ordering materials, creating budget reports, coordinating surveys, and completing other tasks • Manage program costs and expense against budgeted and forecasted costs • Ensure each stage of course planning is efficiently organized and is hitting delivery dates on time Show less

  • Director, Global Learning-Int’l Markets

    Dec 2023 - now

  • Sr Manager, Global Learning-International Markets

    Nov 2022 - Dec 2023

  • Manager, Sales & Service - Global Learning

    Aug 2020 - Nov 2022

  • Manager, Corporate HR

    Dec 2018 - Aug 2020

  • Senior Program Manager, Talent & Leadership Development

    Apr 2017 - Dec 2018

  • Program Manager, Global Learning - Sales & Operations

    Apr 2015 - Apr 2017

  • Instructional Design Specialist

    Sept 2013 - Apr 2015

  • Training and Development Specialist

    Jan 2012 - Sept 2013