Claudia Izzo

Experience

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  City Sightseeing Worldwide

  Mar 2014 - Sept 2014

  Sales Representative

  - Provided customer service and tourist information;- Processed all monetary transactions while maintaining records of sales, vouchers, and receipts;- Engaged potential customers to promote the company's products and services;- Reported any transactional issues, incidents, breakdowns, and vehicle defects.

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  The Doyle Collection

  Oct 2015 - Jul 2016

  Receptionist

  - Welcomed guests in the hotel in a polite, friendly and helpful manner;- Processed guests' check ins and outs;- Handled and solved customer complaints and/or issues;- Handled payments through cash, checks and credit cards;- Managed reservations and room allocation using "Opera" reservation system;- Answered phone calls and in-person inquiries;- Generated daily accounting reports.

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  Azienda Autonoma Di Soggiorno Cura E Turismo

  Dec 2018 - Feb 2019

  Front Desk Agent

  - Provided welcoming service and assistance to tourists;- Distributed informative leaflets and maps highlighting monuments, artistic beauty, and places of naturalistic interest in the City of Naples;- Managed collaborative projects with hotels, private tourism companies, theaters, and museums.

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  Associazione Culturale Palazzo Venezia

  Apr 2022 - Jun 2022

  Administrative Assistant

  - Managed social media;- Handled public communication through phone, email, and in-person interactions; - Assisted in organizing private events.

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  Ironman Travel Agency

  Apr 2023 - Nov 2023

  Inbound Travel Agent

  - Handled supplier communication;- Managed customer inquiries and reservations through various channels, including phone, email, and in-person interactions;- Provided personalized travel recommendations and tailored packages to meet individual client needs;- Maintained up-to-date knowledge of travel products, services, and promotions to effectively upsell and cross-sell;- Processed payments, ensured accuracy in financial transactions, and kept meticulous records of sales data;- Collaborated with team members to coordinate seamless travel experiences and resolve customer concerns;- Demonstrated a strong commitment to meeting and exceeding sales targets, contributing to the overall success of the agency. Show less

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  TUI

  Mar 2024 - now

  Operations Agent