Raajesh Vermaa

Experience

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  ACE Computer Impact

  Jul 1996 - Jun 1997

  Customer Support engineer
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  Birla Technical Services

  Jun 1997 - Dec 2000

  EDP Officer
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  Karvy Data Management Services Ltd.

  Jan 2001 - now

  Sr Manager - IT

  IT - Location of Delhi, Rajasthan and Punjab, Haryana, MP. Delhi region is used for Stock Broking, Mutual Fund Service, BPO and NBFC and current employees strength close to 600 working. IT department is proving end to end 24x7 support to Stock Broking Trading, commodity Trading and online client, MFS, BPO, Call Center and business team. 6 members IT team provide end to end supports starting helpdesk to compliance requirements.Role & ResponsibilitiesOver all responsible for IT infrastructure Management for Delhi, Rajashthan, Punjab, Haryana and MP locationUID,NPR and Data Digitization project operation.IT Helpdesk Management.IT operations , Network and system management, Customer connectivity.IT Security and compliance( ISO27001 , IT security, Third party customer audit, ISO 9000 etcYearly IT Budgeting & Cost ManagementNew Infrastructure and Network planningNew location setup - end to end solution and responsible Vendor Management Physical security , Access Control management Technology evaluation Part of Internal audit Team to carry internal audit for departments and projects Provide 24x7 IT support to business IT Asset Management, software license Management , Data center management Part of technical team to mentor on day to day level for desktop support, customer connectivity, Mail Services, domain, network( LAN / WAM), Helpdesk , Server management, application support, EPABX, VOIP etcAdditional responsibility to mentor and keep eye on Eleectricity plan and cost/Generator/UPS/smoke detector/Fire extinguisher, Physical security, Audio conference, Video Conference, Seating Management, Telephone, I am champion for Voice and electricity management for location to control cost. Show less