Sezer Ozer

Experience

• 

  OTTO TILES

  Oct 2017 - Mar 2018

  Export Specialist

  Otto Tiles is an Istanbul based export company which exports tiles all around the world. I was the only export specialist in the company. It was my duty to prepare proforma invoices, arrange transportation and organize production process with the manufacturers and follow up the shipments.

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  DeFacto

  Mar 2018 - Sept 2018

  DeFacto is one of the leading brands in the apparel and fashion sector in Turkey. My task was to arrange transportation to deliver the products produced in Turkey to the stores in the regions I am responsiblefor, and to convey the details of the products. In addition, my other task was organizing shipments from China, Kazakhstan and Myanmar to European countries directly, and to manage the process. In this position I was able to learn import process beside export. I was working as an Export Specialist and exporting ready wear to Kazakhistan, Russia, Ukraine

  • Transit Operations Specialist

    May 2018 - Sept 2018

  • Export Specialist

    Mar 2018 - May 2018
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  Novakid Inc

  Sept 2018 - now

  NovaKid is a next generation early English learning platform that allows kids around the world to learn English through a remote practice with native-speaking teachers. When I started to work for Novakid, it was the early phase of the company emergence in Turkey market with only 3 staffs was recruited yet. I was assgined with various roles; mainly resposible for increasing the sales ratios, customer relationship/onboarding education process planner. Since then, Novakid has shown a remarkable market growth compared to its peers , globally quadruple, locally 7 times. My current task at Novakid Turkey is to lead customer support team, keep tracking of their statistics, and improving the customer experience by examining customer feedbacks. Show less

  • UX Researcher / Designer

    May 2022 - now

  • Customer Support Team Lead

    Jan 2021 - May 2022

  • Customer Support Manager and Sales Representative

    Sept 2018 - Jan 2021
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  Ю-эксперт

  Mar 2022 - Jul 2022

  UX Researcher Intern