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Antonio DeLuca

Antonio DeLuca

After Sales / Customer Service Manager

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location of Antonio DeLucaCanada

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  • Timeline

  • About me

    Design Consulting, Sales and Services Management

  • Education

    • Universidade Mackenzie

      -
      B.Arch. Architecture and Urbanism

      University degree in Architecture and Urbanism

    • Humber College

      -
      Post-Grad Certificate Digital Media for Architectural Professionals

      Post-Grad Certificate in Digital Media for Architectural Professionals

    • Ryerson University

      -
      Post-Grad Certificate Sustainability

      Post-Grad Certificate in Sustainability

  • Experience

    • IKEA

      Jun 2007 - May 2011
      After Sales / Customer Service Manager

      • Management of 35 coworkers and CRM - Customer Relationship Management system• Recruitment and training of new employees, writing of Performance Reviews, setting up career development plans, and monitoring of KPIs• Handling of escalated customer service/product quality related complaints.• In 2009 and 2010: Member of Sustainability Committee • Manager designated to train all the employees of the Etobicoke store in the sustainability concept and initiatives

    • Self Employed

      Sept 2011 - May 2016
      Communication, Localization - English Language Consultant

      • Collaborate with Media and Business Strategy Directors in localization and adaptation of advertising projects for presentations to clients and business partners as well as proposals for bidding processes. Media projects involved traditional and online advertising campaigns• Participation in World Childhood Foundation - Childhood Brasil’s corporate social responsibility projects

    • EXPOHOUSE International

      Feb 2012 - Aug 2016
      Designer - Project Manager - Client Relations

      • Design and project management of structures for trade show stands for international events • Leading processes from concept design to construction stage of international projects • Supervision of a two-designer team • Relationship management of internal teams, service providers, and clients• Organization and submission of every project package to exhibition centres and organizers with project construction details, including accessibility and Fire & Safety detailing

    • IKEA Group

      May 2017 - Feb 2020

      • Recruiting and training of new employees, writing of Performance Reviews, setting up career development plans, and payroll supervision • Head coordinator of Customer Service Resolution team, managing a CRM system • Handling of escalated customer service/product quality related complaints• Collaboration with IKEA Business-to-Business (B2B) customers• Implementation and training of Furniture Sell Back Program in the store aligned with IKEA Sustainability initiatives and Circularity concept Show less

      • After Sales Manager

        Oct 2018 - Feb 2020

      • Sales Manager

        May 2017 - Sept 2018

    • Urban Barn

      Jul 2020 - Mar 2024

      • Store Manager

        Jul 2022 - Mar 2024

      • Assistant Store Manager

        Jul 2020 - Jul 2022

    • Crate and Barrel

      Aug 2024 - now
      Design Coordinator

  • Licenses & Certifications

    • Digital Media for Architectural Professionals, Post-Grad

      Humber College

    • Sustainability, Post-Grad

      Ryerson University

  • Volunteer Experience

    • Street dog rescue

      Issued by NGO on Feb 2012
      NGOAssociated with Antonio DeLuca