Michael Duong

Experience

• 

  Birchwood Manor

  May 2019 - Mar 2020

  Receptionist
• 

  Summer Plus Camp

  Jun 2019 - Aug 2019

  Camp Counselor
• 

  Sierra

  Mar 2021 - Aug 2021

  Sales Associate
• 

  Michael's Cuts

  Jan 2022 - now

  Owner and Founder

  Established and successfully manage a barbering service, showcasing strong entrepreneurial skills in marketing, client retention, financial management, organizational, and time managementCultivated a loyal client base of over 60 individuals through exceptional customer service and client retention efforts

• 

  Trader Joe's

  Jun 2022 - Aug 2022

  Crew Member

  Managed cash transactions with daily sales of approximately $7,000, and actively contributed to efficient inventory management in a high-volume retail environmentHoned interpersonal skills by offering customers exceptional customer service and product recommendations

• 

  Beats by Dre

  Feb 2023 - Apr 2023

  Branding Strategy and Business Analytics Extern

  Identified macro consumer trends and performed brand analysis to evaluate sentiment towards the Beats by Dr. Dre brand within its competitors, through qualitative research, surveys, and utilizing Excel, SQL, and TableauUtilized data to deliver a compelling presentation showcasing insights on how to connect with Gen-z consumers

• 

  Rutgers New Brunswick Computing Services

  Apr 2023 - now

  Provide responsive customer-facing technical support to the university community, addressing desktop, printer, and personal device issues promptly while delivering exceptional customer service Pull and analyze hourly computer lab usage statistics, effectively diagnose and report network issues to enhance system performance, delivering a seamless experience for our university community

  • Student Consultant

    Aug 2023 - now

  • Consultant in Training

    Apr 2023 - Aug 2023
• 

  Reckitt

  Jun 2023 - Aug 2023

  Ecommerce Intern

  Supported key account managers in customer calls, editing reports, and making valuable insights for current and new products through a developed understanding of the ecommerce market dynamics and proficient Excel skillsLed a project analyzing the e-commerce market and assessing profitability of new products in the hygiene business unit for brands including Lysol, Airwick, and Finish, by visualizing sales data, leveraging respective sales channel’s capabilities, and conducting P&L analysis to determine pricing that benefits the company and customersEvaluated size of prize opportunities on Amazon for multipacks and bundles within Reckitt and with other manufacturers, by leveraging our third party seller’s capabilities of cross-bundling consumer packaged goods Show less

• 

  L'Oréal

  Oct 2023 - now

  Incoming Digital Marketing Summer Intern