Marlon Apuli

Experience

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  TeleTech Philippines

  Jun 2009 - Mar 2010

  Support Desk Agent
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  Transcom

  Aug 2010 - Dec 2010

  CUSTOMER SERVICE ASSOCIATE
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  Teleperformance

  Oct 2011 - Oct 2013

  Technical Support Associate
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  Reed Elsevier Philippines

  Nov 2013 - Apr 2016

  Service Desk Analyst

  Performs Active Directory and MS Exchange administration which include user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create, and modify shared mailboxes, and modify SMTP addresses. Diagnose and solve issues with single and multi-user systems using maintenance tools and problem-solving skills. Establish and adhere to service level response and resolution times for all systems. Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team. Administration and troubleshooting of Active Directory, MS Exchange server health, MS Exchange O365, LYNC Server, MobileIron, VPN, Alarmpoint, Citrix management console/client, Network configuration, Apple Mac Devices, Mobile Devices, Microsoft Office, MS Windows 7 and 10. Was part of a triage team that diagnose/troubleshoot network and system faults. I was part of a team that developed and tested the automation of ticketing system (ServiceNow) through the internal VOIP system. I was part of a team that tested Windows 10 compatibility with the applications/system and network requirements. Altiris endpoint management software and remote-control tools. Windows networking. Advance troubleshooting of Outlook, including but not limited to issues with connectivity to Exchange/Office 365. I was part of the team that manually migrated user accounts from locally hosted exchange server to O365 cloud server. ITSM software, such as Webstar, ServiceNow, Remedy. Show less

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  Newton Group of Schools

  May 2016 - Jun 2024

  Designing, Planning, Implementation, and Maintenance of Networking Infrastructure such as but not limited to Firewall, Switches, Wireless controllers, and Routers. (Cisco, DLink, TP-Link, LinkSys, Endian, Fortinet, and Sophos). Feasibility study of the procurement of equipment’s alongside the IT Manager. Cutting cost whenever applicable.Designing, Planning, Implementation, and Maintenance of Microsoft Windows Server (2008, 2012 R2, 2016, 2019, 2022). Managed the upgrade of the Domain Controllers/Servers of the Newton Group of Schools (13 servers across 6 schools) from MS Server 2008 to 2022. Configuration of Active Directory, DHCP (Failover), DNS, File/Storage Server. Cutting the cost of the company in hiring contractors.Network Engineer.L2/L3 System Administrator (MS Server Roles/Features, MDM, Apple School Manager, SIMS, Office365 Global Administrator, Teams Administrator, SharePoint Administrator).Database Administrator (SQL 2012).Team manager for Local Desktop Engineers for Newton Group of Schools.Last line of support for the organization, achieving goals with critical thinking and problem-solving skills.Remote management/support Show less

  • Network and System Engineer

    May 2016 - Jun 2024

  • Senior Desktop Support Engineer

    May 2016 - Jun 2024
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  Best Technology Services

  Aug 2024 - Jan 2025

  Field Engineer
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  NSW State Emergency Service

  Jan 2025 - now

  ICT Analyst