Joel Fisk

Experience

• 

  The Access Group

  Jun 2007 - Jun 2014

  Despatch Administrator

  Running Despatch department: Microsoft Office work; accounts software order processing (individual software package requirements, unlocks, mailing literature); monthly stock takes (counting stock, entering data into spreadsheet; maintaining a tidy and organized stock room and warehouse) analytical reports (daily reports monitoring number of orders processed).Rejoined following recession-related redundancy. Work involved Customer Services - dealing with customers’ change of company name, removal of software licence; Despatch - Microsoft Office work, accounts software order processing (individual software package requirements, unlocks, mailing literature); Data cleaning; Reception work - responsible for answering the telephone, dealing with visitors, directing calls to relevant contacts, including directing support-related calls based on skills/understanding of employees.Dealing with approximately 100 queries/issues/orders each day.Technical Support – dealing with customers’ requests for technical support – allocating calls to relevant Support engineers if unable to deal with myself. Training new members of staff quickly and efficiently.Dealing with all members of staff on a professional level – liaising with everyone from Receptionists to Senior Management and Directors Show less

• 

  Joel Fisk Music

  Jun 2014 - Jan 2018

  Professional Musician

  Award-winning professional guitarist/singer in various musical outfits. Nominated as Guitarist of the Year for 4 consecutive years in the British Blues Awards. Runner up as Acoustic Act of the Year in 2016. Studio credits include engineering and producing albums for LaVendore Rogue, Joel Fisk & The Breakdown, Fisk/Amor Duo. Work included telephoning and emailing potential clients; maintaining website/social media advertising; bookkeeping.

• 

  PEACH GUITARS LIMITED

  Apr 2015 - Mar 2016

  Sales

  Salesman and Assistant Manager (running the Colchester store 2 days a week). Duties involve face to face and telephone relations with customers dealing in high-end musical equipment, processing finance agreements, taking payments over the phone using SagePay, stock management, social media & networking, dispatch and customer service. Photographing guitars and amplifiers in photostudio using professional photograph equipment (lighting, etc) using Photoshop.

• 

  3C TECHNOLOGY LTD.

  Jul 2016 - Dec 2017

  Sales Support

  Business to business selling. Liaising with both customers and suppliers; providing quotes and processing orders; communicating, establishing and building relationship with existing customers via phone and email; telephone canvassing to identify possible new customers, cold and warm leads; customer queries re: deliveries, invoices etc; general office duties and administration; single-handed running of department on certain days.

• 

  Peach Guitars

  Feb 2018 - Dec 2021

  Marketing Manager

  Specialising in Digital Marketing, Email Marketing, Analytics, Digital Content Management, Social Media Management, Creative Director, Website Management, Creative Lead, Videography, Photography, Direct Marketing, Graphic Design, Copywriting.Advanced user of Photoshop, Lightroom, Logic, ProTools. Available for office, hybrid or remote work.During my time working in Marketing, I have been responsible for 700% growth of YouTube audiences, 130% growth of Facebook audiences, 500% growth of Instagram followers and achieved a consistent month-on-month increase in mailing list subscribers.Throughout my career, I have continually introduced new ideas to achieve the best results, including mailing list re-designs, from content to appearance, overhauling tired, old social media accounts to create engaging and valuable content, applying my creative skills to any area which may require my expertise, benefitting both the company and the customer.I have worked hard to engage audiences of younger followers, with an even spread of gender in what are predominantly heavily older male-orientated industries.I have created and marketed multiple videos which have exceeded 200,000 views on YouTube, and been responsible for increasing video views to over 16 million, including over 1 million watched hours, £50,000 ad revenue and created a quarter of a million impressions.My management responsibilities have involved dealing with the cohesion of the various sub-departments (photography, video, social media, mailing list), report writing, regular meetings and presentations with Directors. Show less

• 

  Farmers Guide

  Dec 2021 - Mar 2022

  Senior Marketing Executive

  Social media, email newsletters, WordPress, SEO, photography, videography, content creation, graphic design.

• 

  Fishers Gin

  Jun 2022 - Apr 2023

  Marketing Manager

  Responsible for: Digital marketing, events, content creation (photography, videography), social media management, email marketing/mailing list management, paid social, paid search, SEO, reporting using Google Analytics, Meta, Shopify, TicketingHub.

• 

  The DPO Centre Ltd

  May 2023 - now

  • Digital Marketing Executive

    Apr 2025 - now

  • Marketing Coordinator

    May 2023 - Apr 2025