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Deirdre Carey

Deirdre Carey

Sales Assistant

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  • Timeline

  • About me

    Business Development Specialist II at Uber COE Limerick

  • Education

    • Coláiste Íosagáin, Portarlington

      2004 - 2009
      Leaving Certificate

    • University of Limerick

      2009 - 2013
      Bachelor's Degree Languages, Literature & Film 2nd Class Honour

      Activities and Societies: University of Limerick Drama Society: - Active member, performed in several shows and inter-varsity competitions) - First Year Rep on committee in 2009 - Co-President for a semester in 2010 University of Limerick Comedy Society Major: English LiteratureMinor: Japanese Language, Culture & Society

    • Dublin Business School

      2019 - 2020
      Professional Diploma Office Management & Administration

      Modules: - Managing the Office- Management Principles- Human Resources Management- Business & Employment Law- Marketing & Sales Management

  • Experience

    • The Art & Hobby Shop

      Jan 2014 - Jun 2014
      Sales Assistant

      Duties included:• Accepting and processing deliveries as soon as they arrive (pricing, displaying or placing in stockroom)• Providing excellent product knowledge and guidance to customers in store or over the phone• Daily cash reconciliation and change order

    • Levi Strauss & Co.

      Aug 2014 - Jul 2021
      Visual Merchandiser & Keyholder

      Duties include:• Managing sales team to achieve challenging sales targets & KPI’s in fast-paced environment• Providing excellent customer service• Staff zoning and planning; planning lunchtimes, fitting room times etc.• Maintaining hygiene protocols and security standards• Monitoring weekly sales and stock reports (Excel) to ensure steady & equal sale of all stock• Creating training documents and hosting training sessions (group and one-on-one)

    • Uber

      Jul 2021 - Jul 2023
      Business Development Specialist I

      Duties include:- Providing personalised coaching to a large cohort of drivers in order to drive uplift in revenue and ensure driver retention- Managing personal performance against several KPI’s- Cross-departmental collaboration in order to ensure the best outcome for drivers- Acting as POC on days where S2 colleagues were unavailable in order to support agents in resolving driver issues - Supporting stakeholders in gaining insights on a variety of driver-facing topics - Assisting with onboarding of new hires including shadowing, nesting and delivering training on relevant topics Show less

    • Uber COE Limerick

      Jul 2023 - now

      Duties include: - Keeping team updated on policy changes, app updates, known issues etc. via morning huddle, Slack & weekly handover- Ownership of onboarding including KB reviews, assigning shadowers and nesters & assisting with L&D training when required- Ownership of huddle, updating huddle rota and updating deck to ensure team engagement - Reporting on trending issues to RCO’s via message and biweekly insights presentation, presenting in monthly Customer Insights meeting including Perspective insights and driver inbounds- Requesting content updates for Knowledge Bases based on policy/ process changes- Assisting TL’s and Senior TL with change management Show less

      • Business Development Specialist II (BPO POC

        May 2024 - now

      • Business Development Specialist II

        Jul 2023 - May 2024

  • Licenses & Certifications