Dustin Schulmeyer

Experience

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  Qs Computer Corner

  Jan 1999 - Dec 2000

  Computer Technician

  ● Built up and delivered computers to customers based upon their choice of hardware configurations, including installing any requested software titles. ● Provided desktop publishing tasks for customers.

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  Fusion Bar and Billiards

  Jan 2001 - Aug 2002

  Assistant Manager

  ● Kept and maintained food and beverage stock. ● Served as a backup cashier on a as needed basis. ● Ensured onsite maintenance of Billiard Tables and Cue Sticks.● Managed a rotating team of 12 employees (5 present during morning shift, 7 present during night shift).

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  Marianas CableVision Inc.

  Sept 2002 - May 2007

  ● As part of the Hotel Cinema International group of the company, Performed maintenance, installation, relocation and disembarkation of hardware related to the companies servers, media device players, or video distribution systems located at hotels as their pay-per-view system. ● From the Cable Distribution on site, checked for signal quality of life cable broadcast and made sure the hotel only received the channels they should, block out any other channels.● Visited hotel rooms to check for signal quality of live cable broadcasts using signal meter. ● Installed and replaced room set top boxes. ● Installed and replaced new cable tv wiring, including Crimping or replacing any bad cables. ● Provide guidance to other Technicians, collaborate with Cable Network Technicians for any offsite wiring. ● Attend Weekly meetings between the various disciplines. ● Maintain work progress of team, provide monthly report to management. Maintain control of teams inventory (servers, media device players, video distribution systems) both at local office and on-site at hotels.● Stayed on standby for any off hours in case of cable or server outages including graveyard shift on a weekly rotation. Hotels serviced: Hyatt Hotel Saipan, Hotel Nikko Saipan, Coral Garden Hotel and Golf Course, Saipan Grand Hotel, World Resort Saipan, Pacific Islands Club Saipan, Tinian Hotel and Casino. Show less ● As part of the Hotel Cinema International group of the company, Performed maintenance, installation, relocation and disembarkation of hardware related to the companies servers, media device players, or video distribution systems located at hotels as their pay-per-view system. ● Visited rooms to check for signal quality of live cable broadcasts using signal meter. Installed and replaced room set top boxes. Installed and replaced new cable tv wiring including Crimping or replacing any bad cables. ● Stayed on standby for any off hours in case of cable or server outages including graveyard shift on a weekly rotation. Hotels serviced: Hyatt Hotel Saipan, Hotel Nikko Saipan, Coral Garden Hotel and Golf Course, Saipan Grand Hotel, World Resort Saipan, Pacific Islands Club Saipan, Tinian Hotel and Casino. Show less

  • Lead Hotel Cable/Computer Server Technician

    Jul 2006 - May 2007

  • Hotel Cable/Computer Server Technician

    Jan 2005 - Jun 2006

  • Information System Technician

    Sept 2002 - Dec 2004
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  Microsoft

  Sept 2007 - Nov 2007

  Data Center Server Technician

  ● Acted as back up Lead when Lead was unavailable. ● Attended weekly conference call meetings. ● Worked along with a team of five to six technicians to maintain quality of work and follow Microsoft Data Center rules. ● Used Microsoft's Universal ticketing System (UTS) for Issue Management. ● Performed Installation of new rack mounted hardware configurations, updating of server BIOS, networking of devices according to the outlayed Visio diagram of hardware provided by network managers. ● Special Installations upon specific requests including upgrading of Server hardware components.● Performed ticketed investigations that involved various issues, among were loss of connectivity, failing or failed redundant power supplies, Server Hardware Rack Relocation or Migration to a different Data Center, Erasing of decommissioned servers contents from local hard drives, disembarkation of hardware, transport and installation at new location, assign or reassign IP configuration and naming or renaming of servers. Show less

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  Hewlett-Packard

  Feb 2008 - May 2014

  ● System Software Audit for HP and CompaqLaptops, Desktops, All-in-One, Hybrid Detachable Laptop/Tablets and stand alone Tablets using Windows 7, Windows 8 and Android. ● Performed Software Audits and identified missing or incorrect Software titlesthat deviatedfrom the planned and published window image for the release cycle. Ensuring the company can collect on shared activation fees from various software offerings.● Scope of hardware coverage wasacross all segments of HP and Compaq (Consumer and Enterprise), OS covered Windows 7, 8.0, 8.1 and Android● Competitor Software Analysis for comparison of HP Software opposed from Samsung, Acer, Lenovo and Apple. Feature to Feature comparisons. Done on Windows and Android OS. Show less ● Lead the QA team for the development of the application HP Cloud Backup.● Developed and maintained the teams functional validation test scripts, and assigned QA tests.● Software Analysis for new software titles● Defect discovery, root cause analysis and pushing for fi xes of covered software prior to cycle release.● Consecutively achieved the complete coverage of all software titles with documentation of all test scripts executed and any defects discovered.● Achieved a 70% reduction of backlogged defects upon becoming team lead.● Managed the daily activities of the team, usage of lab space and test equipment.● Tracking of defects, pushing for fixes.● For QA testing, maintained a catalogue of media types to leverage upon for testing purposes, media types such as: .doc, .docx, .xls, .xlsx, .txt, .pdf, .jpg, .gif, .raw, .pngSoftware titles the CTO team covers: Adobe Acrobat Pro X, Photoshop and Premiere (CS4, CS5, CS6 and Elements), Photoshop Lightroom, Corel Video Studio and Paint Shop Photo Pro (X2, X3, X4), Cyberlink Photo Director, Power Director, Youcam, Nuance Dragon Naturally Speaking, Microsoft Of fi ce Suite and Works, Norton 360 and Internet Security, Peachtree Pro Accounting, Quicken Quickbooks Pro, Ruse from Ubisoft and Rift from Trion. Show less ● Troubleshoot and assist in debugging as well as provide data to Software Developers.● Executed and completed assigned QA tests.● Discovered a major defect that prevented Norton Internet Security from being activated on HP systems which would have cost the company 1 to 2 million dollars in bounty for activation fees from Symantec.● Using the release cycles hardware Plan of Record (POR ) as a guide, replaced computer hardware components for the teams test systems. ● For Software QA testing use correct media types, such as: .doc, .docx, .xls, .xlsx, .txt, .pdf, .jpg, .gif, .raw, .png Show less

  • Software Quality Assurance Engineer, Systems Audit

    Mar 2013 - May 2014

  • Team Lead Software Quality Assurance Tester

    Nov 2010 - Mar 2013

  • Software Quality Assurance Tester

    Feb 2008 - Nov 2010
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  Hewlett-Packard

  Jul 2014 - Sept 2015

  Software Quality Assurance Engineer

  Product Introduction (11/20/2018): https://www8.hp.com/us/en/campaigns/sprout-pro/overview.htmlProduct Introduction (10/29/2014): http://sprout.hp.com/

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  Alorica Philippines, Inc.

  Dec 2018 - Mar 2019

  Customer Service Technical Support

  Member of T-Mobiles, Team of Experts, when you call or message T-Mobile, you get a tight-knit team dedicated to you and others in your city. There are no robots or automated phone menus. No getting bounced around from department to department. No shouting “representative.” You now have your own entourage at T-Mobile dedicated to you and your happiness.Provides T-Mobile postpaid customers with the "Rock Star" status. In this role we gave the promise that we will not to transfer between departments. We cover multiple customer support roles that covers anywhere from: Billing, Account Support, Phone Technical support for Voice, SMS and Data, Technical Support for Mobile Internet Devices Technical Support including wearable's such as the Apple iWatch and Samsung Galaxy Watch, adding of new Phone Lines, Selling of New and Refurbished Phones, and new accessories and cases for phones and wearable's. Show less