Brian Hamrick

Experience

• 

  Sprint

  Jan 2000 - Jan 2001

  Leadership Development Program Participant

  Participated in three six month job rotations, monthly development activities and bi-weekly communication skills workshops to provide leadership experience.

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  Sprint

  Feb 2001 - Mar 2009

  • Managed budgets and operations for technical support help desk in the functional area of Information Technology supporting over 100,000 internal employees and contractors. Led and empowered teams of supervisors to make decisions for operations, work assignments, schedule changes, coaching and counseling. Managed eight supervisors and nine individual contributors with a total organization of 132 employees and 170 off-shore agents.• Improved organizational effectiveness by creating a vision of what the organization desired to become. Empowered employees to use the mission and vision as the basis for making better decisions.• Identified a creative way to reduce operating complexities and costs by changing hours of operation from 24 hours a day seven days a week to 17 hours a day seven days a week resulting in a reduction in operating cost by 33% without significant impact to service.• Implemented two phases of off-shore initiatives to improve call responsiveness and to reduce cost per contact. The first phase resulted in a 31% reduction in the cost per contact. The second phase resulted in improved call responsiveness by reducing time clients waited in queue as measured by a 66% reduction in the average speed of answer and a reduction of cost per contact by 14%. Show less

  • Manager Client Support

    Aug 2003 - Mar 2009

  • Manager, Acquisition & Standards Mgmt.

    Feb 2001 - Aug 2003
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  NorthPath LLC

  Mar 2009 - Aug 2013

  Management and Leadership Consultant

  Industries Served: Telecommunications, Higher Education, Engineering, Public Sector.• Provided consulting services to businesses assisting them in solving workgroup and organizational issues associated with growth and process maturity• Created business processes, job families, job descriptions and salary ranges for a new line of business to help take it from five million dollar annual revenue to $20 million annual revenue• Provided leadership coaching for business executives, city administrators, and university deans• Project management consulting on highly complex matrix managed projects Show less

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  Sprint and Ericsson via OTSI

  Aug 2013 - Feb 2015

  Sprint Network Analytics and Project Management

  • Developed metrics to report operational performance on a monthly basis in the area of trouble ticket management and daily data delivery targets for the wireless network performance measurements• Facilitated operations and ticket management calls • Built operations team SharePoint site to help in teamwork collaboration and sharing information• Created monthly operations review for executive presentation

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  KCP&L: Kansas City Power & Light via OTSI

  Mar 2015 - Mar 2017

  Project Resource Capacity, Budget, and Project Management

  • Developed Metrics to measure project resource forecast effectiveness which identified inadiquacies in the forecasting process• Support IT Network department budget management including the budget planning, tracking actuals and forecasting future spend for both O&M and Capital budgets greater than $20 million • Matrix managed highly complex project to implement Enterprise Mobility Management of corporate owned and BYOD mobile devices under budget

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  CaseMax

  Jun 2017 - Jan 2020

  Application Support Manager

  Established customer focus culture with emphasis on communication.Reduced inventory of aging support request by 50% and improved response time to under 15 minutes, exceeding the documented SLA ON 84% of the new support requests.

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  Retrivity

  Apr 2020 - Aug 2021

  Project Management Consultant

  Software project operations.

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  Infor

  Aug 2021 - Dec 2023

  Project Manager
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  Venturis Partners

  Mar 2024 - now

  • Consultant

    Mar 2024 - now

  • Consultant

    Mar 2024 - now