Dwight Deem

Experience

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  Starbucks

  Jan 2017 - Jul 2021

  Shift Manager

  • Greeting new customers warmly and remembering returning customers names• Explaining new promotions and offerings in an understandable and engaging way• Completing assigned tasks on the fly• Maintaining a clean and organized work environment• Closing and opening the store in a timely manner• Taking inventory of goods and cash

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  The Underground Chicago

  Jan 2021 - Jan 2022

  Front Door and VIP Coordinator

  o Developing relationships with VIP’s and returning guestso Collecting and maintaining data on guests including contact information and demographicso Marketing for special events and promotionso Fielding inquiries about table availability and selling sections to guests without reservationso Answering the phone as first point of contact and transferring the call to other team members as necessary o Coordinating with other staff members and contracted talent to create a high-class music and entertainment experienceo Arriving early to set up the front door service point and staying late to ensure all staff close out and make it safely to their transportation at the end of the night Show less

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  Andros Taverna

  Jan 2022 - Jan 2023

  Bar Staff

  o Selling guests on food and drink specials, as well as educating guests on our Greek wine catalogueo Rewards program and payment handlingo Managing inventory and bottle list Via Excelo Training new bar staff and ensuring all employees are exceeding customer expectationso Streamlining bar program workflowso Attending bar trainings by Paul McGee

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  Compass Group

  Sept 2023 - now

  Administrative Assistant

  • Managing client reservations from first contact to service to billing• Staff scheduling and resource allocation• Working directly with executive clients to coordinate receptions for high profile guests• Corresponding with potential clients in a timely and professional manner• Working directly with our partnered vendors to create a bespoke experience for a variety of client needs• Collaborating digitally and physically with a diverse team, to meet client expectations on short notice in a fast paced corporate environment• Leading weekly team meetings to ensure everyone is on the same page • Training new employees on computer systems and job responsibilities Show less