Bruce Clark, BSc (Hons)

Experience

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  Quality Marking Services Ltd

  Aug 2012 - Aug 2018

  Various Roles

  Over several summer holidays during school and university, I worked at QMS Ltd in various roles, primarily as an admin assistant. This experience honed my skills in Microsoft Excel and Word, and taught me how to effectively prioritize workloads in a dynamic office environment. My responsibilities spanned finance, office administration, and estimations, allowing me to develop a broad skill set.After completing my degree and moving back to Devon, I was invited to return as an Assistant Project Coordinator. In this role, I regularly communicated with clients via phone and email, applied my Excel skills and mathematical expertise to improve project efficiency, and provided 1st line technical support.I left QMS when the projects I was working on concluded, as I sought to further my career in the cyber industry. Show less

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  ODEON Cinemas Group

  Sept 2016 - May 2018

  Cinema Host / Act-up Manager

  During my time at university, I joined Odeon Cinemas as a Cinema Host, quickly becoming one of the top national sellers of Odeon’s membership scheme, Limitless, within my first four months. I significantly improved customer feedback in both quality and volume, which led to being offered managerial responsibilities early in my role.As a Cinema Host, I gained broad experience across retail, cleaning, customer service, and general operations. In my capacity as an Act-up Manager, I was responsible for cashing up tills, ensuring financial systems were balanced, managing teams, resolving customer issues, and overseeing the smooth running of films across multiple screens.I left the position in May 2018 to focus on my final university exams and prepare for my relocation back to the South West after completing my degree. Show less

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  Costa Coffee

  Sept 2016 - May 2018

  Barista

  While working at Odeon Cinemas, I became the first employee to be cross-trained at their Costa Coffee cafe, integrated within the cinema. Recognizing the busy nature of the cafe compared to the cinema during quiet periods, I voluntarily assisted with tasks like cleaning and customer service, which led to my formal training.Over time, I developed expertise in both roles, operating tills and preparing drinks at Costa while excelling in my Odeon responsibilities. As demand grew, I frequently managed shifts across both locations, becoming a valuable and versatile member of the team. My dual roles provided extensive experience in customer service, time management, and team collaboration while balancing my studies for a Mathematics degree.I left the role in May 2018 to focus on my final exams, ultimately achieving a First-Class Honors degree in Mathematics. Show less

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  Sanderson Government & Defence

  Oct 2018 - Mar 2019

  Junior Consultant

  As a recruitment consultant specializing in the Government & Defence sector, I focused on providing high-quality candidates for roles in cyber security—a personal passion of mine. This position allowed me to collaborate with both the Government & Defence team and Sanderson's Cyber Security division, leveraging my expertise in the field.My daily responsibilities included:* Actively managing communications through emails, phone calls, and LinkedIn.* Writing detailed, professional job specifications tailored to client requirements.* Ensuring full compliance with GDPR in all aspects of my work.* Motivating my team, whether through friendly banter or a well-timed round of teas and coffees.In addition to my role, I pursued the CompTIA A+ certification to deepen my understanding of IT fundamentals and demonstrate my commitment to the industry. I also began teaching myself programming, with a focus on Python, to broaden my technical skill set. Show less

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  Simwood eSMS Limited

  Mar 2019 - Apr 2022

  After reaching a pinnacle in the porting division at Simwood, I embraced the opportunity to broaden my expertise by transitioning into the Support team. Having already collaborated closely with Support, this role allows me to expand my knowledge within Simwood’s wider Operations team and undergo cross-training across various functions.In this new role, I am excited to take on the responsibilities of a Support Engineer, which will enable me to deepen my technical skill set and continue advancing within the company. While I remain involved with the porting team, I am committed to bringing valuable insights and support to both teams, helping elevate Simwood’s Operations team to new heights. Show less As the business expanded and the complexity of number porting increased, I transitioned from my supervisory role to focus on resolving more advanced porting scenarios. This strategic decision allowed me to dedicate my time to intricate issues while continuing to support the wider porting team. Over my time at Simwood, I have built a strong reputation within the number porting industry and regularly collaborate with the Office of the Telecommunications Adjudicator (OTA) to enhance industry processes.In addition to my responsibilities as a Level 1 Porting Engineer, I now manage the following:* Producing monthly statistical reports for the board.* Staying current with industry developments and attending NPP&CG (OTA) and related meetings.* Representing Simwood within the number porting industry and establishing strong external relationships.* Training and advising Level 1 Porting Engineers.* Collaborating closely with internal teams including Support, Sales, Development, and Professional Services, as well as senior management.* Resolving customer and end-user porting issues, often diffusing complex or negative interactions.* Managing the "SuperCUPID" process for Communication Providers' 999 data.* Creating and maintaining porting documentation for internal and external use.* Ensuring compliance with ISO 9001 and ISO 27001, including completing number audits.* Maintaining 999 data records and processes.* Effectively communicating between technical and non-technical stakeholders to resolve errors and bugs.In just two years, I have progressed through multiple roles, gaining two promotions and earning recognition within the telecommunications and porting industries. I remain committed to honing my skills and contributing to the continued success of both the porting team and the business. Show less After a few months at Simwood eSMS Ltd, I was promoted to the role of Porting Supervisor, a reflection of my quick learning abilities and prior management experience. I became an internal escalation point for complex porting issues, leveraging my logical and methodical approach to problem-solving.In addition to maintaining my Level 1 Porting Engineer responsibilities, I took on new supervisory duties, including:* Creating monthly statistical analysis reports for the Porting sector of the Operations team.* Designing and delivering training sessions for the Porting team.* Conducting one-on-one monthly meetings with team members to foster continuous improvement.* Acting as a public escalation point for external network providers during complex cases.* Attending monthly industry porting meetings with the Office of the Telecommunications Adjudicator.* Providing direct support to the COO of Simwood, Grahame Davies, on porting-related matters.This role allowed me to further develop my managerial skills, deepen my telecommunications knowledge, and build strong relationships with key stakeholders across the industry. Show less In my first role within the telecommunications industry, I worked as a Level 1 Porting Engineer, managing porting requests and queries while maintaining high standards of customer service. My key responsibilities included:* Managing ticket systems for porting requests, queries, and operational issues.* Processing porting requests, adhering to industry SLAs, and ensuring efficient communication with service providers such as BT, TalkTalk, and Vodafone, as well as our customers.* Assisting the Support team during overflow periods.In addition to my daily tasks, I proactively identified inefficiencies within the porting process and suggested improvements to streamline operations. I also pursued and passed the SSCA certification, a highly regarded SIP engineering qualification, achieving the highest score within Simwood. This enhanced my ability to support the team during network incidents and outages and allowed me to provide out-of-hours assistance when necessary. Show less

  • Level 1 Support Engineer

    Oct 2021 - Apr 2022

  • Level 2 Porting Engineer

    Oct 2020 - Oct 2021

  • Porting Team Supervisor

    Jul 2019 - Oct 2020

  • Level 1 Porting Engineer

    Mar 2019 - Jul 2019
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  OTA2

  Sept 2019 - Apr 2022

  Committee Member (NPP&CG)

  While diving in head-first to my porting roles and responsibilities with Simwood, I was quickly able to become part of OTA2's NPP&CG (Number Porting Policy & Commercial Group).OTA2 is responsible for the swift implementation of processes in relation to number porting.I have been communicating directly with Jim Reilly (a seasoned operation’s professional with many years’ experience working at a senior level) on numerous occasions with respect to certain aspects of number portability, and have provided feedback which has strongly shaped recent changes within the porting industry. Show less

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  Avon and Somerset Police

  Apr 2022 - Sept 2023

  Investigative Support Officer / Trainee Detective Constable

  In my role as an Investigative Support Officer, I was responsible for:Obtaining and producing statements from victims and witnesses, ensuring they met required standards.Acquiring and reviewing CCTV and other relevant footage.Assisting investigators and other officers with various aspects of their cases, contributing to overall case preparation and resolution.I then embarked on a program to train as a Detective Constable, where I:* Attended the University of the West of England, studying various aspects of law and passing all relevant exams.* Worked in Police Response, handling 999 and 101 calls while in full uniform.* Joined the Detainee Investigations Team, where my responsibilities included:* * Preparing and conducting interviews with suspects.* * Identifying and gathering evidence related to crimes.* * Utilizing police databases and communicating with victims and witnesses.* * Providing support to colleagues, including resolving IT-related issues. Show less

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  Clifford Talbot Partnership

  Sept 2023 - Feb 2024

  Procurement Administrator

  As a Procurement Administrator, I was responsible for:* Data Entry: Inputting data from a variety of sources into multiple databases and websites.* Data Validation: Identifying and correcting misinformation, such as mis-typed serial numbers.* Excel Management: Updating and optimizing Excel workbooks and spreadsheets for improved efficiency.* Standalone Projects: Utilizing Excel to analyze large data sets and complete independent projects.* Pattern Identification: Detecting patterns, errors, and outliers in data sets, and seeking further information as needed.* Reporting: Creating reports and diagrams to present data in an easily digestible format.* Presentation: Communicating findings and data insights to managers effectively.What I Bring to the Position:* Extensive mathematical knowledge and capabilities (BSc Hons).* Expertise in data analysis, modeling, and interpretation.* Strong problem-solving skills with a methodical and logical approach.* Excellent time-management skills to meet deadlines.* Exceptional attention to detail and accuracy in data handling.* Effective interpersonal, written, and verbal communication skills.* Advanced proficiency in Microsoft Excel. Show less

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  QMS

  Feb 2024 - now

  Finance Assistant

  * Preparing and analysing financial reports, including balance sheets and other statements.* Processing invoices; populating and improving working spreadsheets; data entry to Sage.* Utilizing strong technical skills to streamline financial processes and improve accuracy in reporting.* Applying mathematical expertise to identify patterns and trends in financial data, enabling more informed decision-making.