Ryan Cheng

Experience

• 

  Shilla Travel Retail Pte Ltd

  Jul 2015 - Dec 2019

  Concierge Service

  • Facilitated proper shipments of packages and stocks to all Shilla outlets• Coordinated back-end activities for Gifts with Purchase (GWP)• Corresponded with various retailers such as iShopChangi (ISC) to ensure proper hand taking of products

• 

  Delta Air Lines

  Jan 2019 - Oct 2021

  • Specialised in International and Domestic Fares, Fare Construction, Fare Pricing, Ticketing, Reissues and Refunds of electronic tickets• Streamlined and integrated all facets of work – Ticketing, Reservation and Service recovery• Centralised support to Internal Reservation Department, SkyTeam Partners, and Travel Agency community Handle all facets of work associated with check-in, ticketing and making reservations for passengers and other activities necessary to board and deplane passengers. Perform a variety of duties according to the functional work area assignment• Trained in providing excellent customer service to High Valued Clients (HVC) who are Silver, Gold, Platinum and Diamond Medallion members under the Delta Skymiles Loyalty Programme

  • Global Ticketing Support Supervisor

    Jan 2020 - Oct 2021

  • Skymiles Sales & Service Specialist

    Jan 2019 - Dec 2019
• 

  Changi Airport Group

  Oct 2021 - now

  Airside Operation Control, Airport Management Airport Operations, Airport Operations Planning & Airside

  • Assistant Manager

    Jan 2024 - now

  • Senior Associate

    Oct 2021 - Jan 2024