Experience

• 

  Kohl's

  Aug 2019 - Jan 2021

  Cashier
• 

  Healthequity

  May 2023 - now

  Rpa developer

  • Orchestrated the deployment of an RPA process using Power Automate, reducing HSA closure time by 75% for an improved customer experience.• Designed and implemented both cloud and desktop flows to optimize the closure process, enhancing efficiency by 80%• Leveraged AI Builder to extract crucial information from PDF documents, reducing manual data entry by 70% and ensuring data accuracy.• Collaborated cross-functionally with Azure DevOps, leveraging Azure Blob Storage, Azure Functions, and Azure Search to streamline data processing and retrieval, resulting in a 40% reduction in data query response time.• Engineered chatbot with Azure AI, Bot Framework, and Cognitive Search, optimizing data retrieval forenhanced performance and efficiency.• Deployed chatbot to Microsoft Teams for increased accessibility. Authored guidebooks for creating and using chatbot,aiding employees in queries. Show less