Experience

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  Bellair laser clinic

  Jul 2005 - Feb 2011

  Was promoted to Clinic Director to develop a brand new clinic location. Achieved 25% YoY clientele growth from the ground up. Hired, trained, and managed a team of 4. Consistently met and exceeded monthly service and product sales quotas while ensuring ongoing development of the clinic and providing superior customer care.---Core Competencies:Sales Strategy Execution | New Business Development | Customer Relationships | Beauty Clinic Operations Management | Staff Education & Training

  • Clinic Director

    Sept 2006 - Feb 2011

  • Laser Technician, Skincare Specialist

    Jul 2005 - Sept 2006
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  St. clair cosmetic & laser clinic

  Mar 2011 - Oct 2012

  Assistant to medical director

  Was invited to assist with medical aesthetics and laser treatments ensuring top quality customer experience. Demonstrated exceptional customer service skills with the ability to address individual needs while delivering before/after care instructions. Developed intuitive rapport with patients and customers.---Core Competencies:Beauty & Skincare | Laser Treatments | Medical Aesthetics | Customer Service | Patient Care

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  Dermalogica

  Nov 2014 - May 2016

  Educational programs coordinator | business development

  Drove the ongoing success and development of Dermalogica’s educational center while meeting and exceeding key growth objectives. Maintained and developed the portfolio of partnership programs with medical aesthetics and beauty schools across Canada. Led the organization of monthly educational events and promotional tours.Tripled the average student event attendance while strengthening Dermalogica’s brand and leveraging the power of the educational programs for sales results. Added 4 new accounts to expand the existing portfolio while building and maintaining meaningful long-term relationships.---Core Competencies:Account Management | Strategic Partnerships | Client Relations | Staff Training | Event Marketing | Business Development Show less

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  Bang personal training

  May 2017 - now

  Director, membership services & corporate accounts

  Leading key promotional and business development initiatives to drive and meet sales and membership retention targets while ensuring optimal sales & marketing strategy execution. Delivered 20% annual membership growth by focusing on enabling exceptional customer service quality and premium gym experience.Created and implemented a special winter holiday season promotion resulting in $30k additional revenue per year. Introduced strategic initiatives to increase customer retention.---Core Competencies:Business Development | Customer Service | Customer Relations | Customer Retention | Sales & Marketing Strategy | Account Management Show less