Akash Raj

Experience

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  Deloitte India (Offices of the US)

  Mar 2021 - Sept 2024

  Business Technology Analyst

  ● Developed Service Catalog (Record Producers), custom tables, and fields, and configured dictionaries to meet business requirements (Creating Scoped Application).● Developed new scoped applications and enhanced existing ones.● Created and tailored all Notifications.● Created Business Rules and Script Includes for server-side scripting, and utilized the GlideAjax class for client-side interactions.● Engaged in daily collaboration with clients to understand their requirements and discuss feasible and effective solutions.● Migrated developed work from lower to higher environments using update sets.● Worked on Catalog Items.● Imported data into ServiceNow using import sets.● Configured Access Control Lists (ACLs) to manage security mechanisms in ServiceNow.● Managed user associations with groups, roles, and delegated roles to group members based on business needs.● Utilized the ServiceNow tool for various tasks.● Used JavaScript to create client scripts, business rules, UI policies, UI Actions, and data policies based on business requirements.● Drafted configuration documentation and conducted comprehensive end-to-end testing.● Created and tested APIs using REST API Explorer and Postman. Experienced in Scripted web services (REST/SOAP) and system web services.● Configured and customized forms for applications including Incident, Change, and Service Catalog, along with catalog variables and variable sets.● Performed and coordinated ServiceNow instance upgrade and cloning activities.● Collaborated with Project Managers, and Stakeholders to gather requirements and business needs for the project. Show less

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  LTIMindtree

  Sept 2024 - now

  Senior Engineer- Cloud and Infra Services