Experience

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  Accuweather

  Jan 2011 - Nov 2018

  Worked and collaborated with the Digital Media Department Coordinator to discuss and implement action plans around project findings. Primarily focused on feature-based test for AccuWeather’s iOS, Android, Web, and AI projects. Oversaw 8 Customer Service employees regarding their Digital Media work and conducted biweekly, in- person reviews to the Digital Media Department Coordinator and the Customer Service Manager. Provided the Customer Service Manager with a 10-day training program for all current and new employees and led the first training program for current employees. Reported directly to the Customer Service Manager. Worked in conjunction overseeing the Customer Service Department of 8 employees. They reported to me for all issues related to AccuWeather’s wireless products. Constantly update an in-house Wikipedia page with approved answers and information that could be passed along to the clients. Customer Service Specialist where I had direct communication with clients by phone and email on a daily basis.

  • Quality Assurance Tester

    Feb 2018 - Nov 2018

  • Digital Media/IT Advocate

    Aug 2016 - Feb 2018

  • Wireless Product Advocate

    Apr 2012 - Aug 2016

  • Customer Service Specialist

    Jan 2011 - Apr 2012
• 

  Blackboard k-12

  Jan 2019 - Oct 2020

  Client support representative ii

  Directly reported to the Client Success Manager of Blackboard Communications where I provided multi- level troubleshooting and technical support to school districts. Managed data processing using multiple data software platforms to support this $750M global tech company that specializes in K-12 education. I also evaluated development issues for both client issues and product issues on a daily basis.

• 

  Blackbaud

  Sept 2021 - now

  Customer service specialist