Experience

• 

  The radford company

  May 1986 - Jul 1989

  • Created and expedited purchase orders for vendors • Verified and approved supplier invoices and acknowledgements• Received inventory, marked shipping tickets for orders to ship and advised customer service of backorders• Updated supplier price books • Greet the general public, answer and transfer phone calls, type estimates and letters• Sent out mail and packages through UPS, Air Mail and Federal Express• Maintained dealer files by organizing and keeping records up to date

  • Purchasing/Inventory Control

    May 1987 - Jul 1989

  • Receptionist/Mail Clerk

    May 1986 - May 1987
• 

  Kleinschmit farms

  Oct 1986 - now

  Farm manager

  Raise and manage Beef Cattle (vaccinations, breeding, feeding)Cash CropBookkeeping

• 

  The radford company

  Nov 1991 - Sept 2008

  • Supervise and trained up to 15 employees in order entry and outstanding customer service skills, inventory personnel and receptionist duties• Review gross margin and inventory reports, resolve any issues • Analyze and approve credits from the Territory Managers and inside sales reps• Distribute and manage workload for Customer Service Department• Coordinate training and informational updates provided by vendors for our customer service department which included new product information, price increases and product changes• Reallocate inventory and generate work order changes for orders to ship• Attend sales meetings and home shows to present and promote our company product line• Approve employee regular and vacation hours and manage department staffing• Resolve customer concerns and inquiries Show less

  • Customer Service Manager

    Jan 2001 - Sept 2008

  • Customer Service Representative

    Feb 1997 - Jan 2001

  • Data Base/Pricing Coordinator

    Nov 1991 - Feb 1997
• 

  Corrim manufacturing

  Sept 2008 - May 2009

  Customer service representative

  • Receive, detail, enter orders, and perform all follow up.• Manage incoming calls from reps and distributors• Estimate and provide quotes• Expedite orders with shipping department and track shipments with carriers• Coordinate returns for damaged material between carriers and customers

• 

  Bemis north america

  May 2009 - now

  Senior account specialist

  • Receive and process customer orders, review for accuracy and completeness• Follow up and monitor existing orders throughout the manufacturing process, advising customers and sales of any delays and provide alternatives to ensure customer expectations are fulfilled• Answer phones to assist customers with questions and inquiries, help with team overflow calls• Run VMI reports, review customer inventories and upcoming productions, recommend new orders, changes, schedule pool trucks• Hold weekly/monthly conference calls with customers and outside sales reps to discuss inventory levels, ordering, and scorecards• Gather information to enter complaints/return goods orders to resolve film defects or discrepancies• Partner with Sales and Manufacturing to analyze customer requirements to develop and maintain customer-specific programs/models• Maintain customer profile, pricing and customer order status books• Assist with the management of customer graphics requirements• Initiate and submit quote requests to marketing• Initiate and submit forms for: Order change requests, re-allocations, dispositions, returns, master data changes, setup of new items or revised graphics, subcontractor guidelines, expedited shipments• Initiate customer releases for all shipments and ensure delivery dates are met. Coordinate the expediting of rush shipments with shipping and monitor their progress• Be an active part of CS teams to achieve our goals and to review policies and procedures to determine new, improved and streamlined approaches to better serve our customers’ needs• Proactively manage aged inventory and finished goods inventory levels Show less