Experience

• 

  Mihlfeld & associates

  May 2004 - Aug 2016

  Account manager

  Data Entry Coordinator 2004-2005Data Analyst 2005 - 2006Project Specialist - 2006-2007 (left in 2007 and returned in 2014)Customer Service 2014-2015Managed logistics and warehousing for 32 clients in four states (southwest territory.) Benchmarked, negotiated pricing, and implemented carrier contracts. Analyzed data to create visibility, improve business processes, and deliver logistics savings. Collected and analyzed service issue data and carrier quality information and developed clear and concise reports. Presented quarterly financial information to clients and provided consultative solutions. Exceeded contract renewal objective of 80%, generated 11-20% logistics savings annually, and obtained 31-45% annual revenue increase for the company through new client sales and resigning of existing client's contracts. Show less

• 

  Kbc storage

  Aug 2016 - Mar 2017

  Shipping receiving clerk

  Supported shipping and receiving activity for Kraft Brand Cheese warehouse. Accurately entered data, produced shipping labels, and extracted and compiled information from databases to produce routine and specialized reports. Requested by executive management to rework all processes and create and implement new training manual.

• 

  Security finance

  Apr 2017 - Jan 2018

  Branch manager

  Promoted from Assistant Branch Manager in September 2017. Managed overall day-to-day operations of loan processing office including, processing and approving loan applications, collecting on past due accounts. Hired, trained, and directed all branch personnel. Maintained cash drawer and prepared daily office deposits. Exceeded branch and state objectives in slow file, loan volume, and profit for June through December 2017.

• 

  Jnm realty group, llc

  May 2018 - Mar 2019

  Property manager

  Managed overall day-to-day operations of apartment leasing office including, new and renewal leases, cash collections, tenant issues, lease violations, and collection of delinquent rent. Directly managed 104 apartments and 149 storage units as well as 100 houses/duplexes and eight commercial properties. Maintained occupancy goal of 95% during all months employed.

• 

  Expedia group

  Aug 2019 - Mar 2020

  Accounts payable specialist

  Researched overcharges made by hotels to Expedia's virtual credit cards. Worked directly with global hotel partners, various internal teams, and credit card providers to ensure recovery of overcharged funds. Verified all payment activity from the system of record to ensure consistency with authorization requesting resulting in charges. Ensured compliance with all regulatory and procedural requirements.

• 

  Arrowpoint solar

  Mar 2020 - Jul 2021

  Suggest, design, and implement improvements in the sales administration process. Design and implement new CRMs and convert data over from legacy CRM platforms. Manage lead sales cycle from initial contact to close. Worked with various companies to implement and improve CRM platform to meet the needs of the organization. Conducted analysis, designed, evaluated, modified, tested, and implemented Salesforce.com. Gathered, created, and documented current and future business process flows. Performed Salesforce standard configuration, testing, and evaluation to ensure quality and consistency. Implemented new processes as needed to improve efficiency. Conducted both warm and cold lead contact. Provided administrative support to Outside Sales staff. Demonstrated ability to remain assumptive, persistent, and persuasive during complaints and objections, resulting in a high percentage of calls to appointments set. Outperformed by exceeding all expectations set by management and owners.

  • Inside Sales / Leads Analyst

    May 2021 - Jul 2021

  • CRM Manager

    May 2020 - May 2021

  • Appointment Setter

    Mar 2020 - May 2020
• 

  48 barriers

  Jul 2021 - now

  Account manager

  Established TMS from Google Sheets. Plan and coordinate pick-up and delivery schedules. Work with Shippers, Customers, Carriers, and Dispatchers to manage freight schedules. Track and report shipment status to customers. Manage multiple deliveries, process spot requests and develop new sales strategies to improve business. Resolve freight discrepancies in a timely manner. Respond to customer concerns and inquiries. Maintain positive and productive relationships with internal and external customers. Identify and contact qualified carriers for freight services. Negotiate contract and pricing agreements with carriers. Maintain strong relationships with multiple carriers. Ensure that freight paperwork is completed correctly. Maintain freight files and customer receipts for reference purposes. Show less