Experience

• 

  Prolease staffing service pvt. ltd

  Sept 2003 - Feb 2005

  Customer support engineer

  Handling Customer Calls, Basic troubleshooting of Network connectivityCo-ordination with the Field team, backend team, and BSOs for the restoration of leased line/terrestrial linksRegular updates of TACs and proactive calls to customers on the incidents.

• 

  Sify technologies limited.

  Feb 2005 - now

  Achievements & Projects DoneSetting up a Security Operation Center (Solutions like PIM, SIEM, DAM, DDOS, WAF, ITSM etc.) for PSU BankSuccessful Installation and Maintenance of Network Management Solutions (Network Management System (NMS), Network Configuration & Change Management (NCCM) & IP Address Management (IPAM) in coordination with OEM’s for PSU BankSuccessful Implementation of 24x7x365 proactive Monitoring and Management of the Bank‘s designated websites in the World Wide Web for Anti-Phishing, Anti-Malware, Anti-Pharming, Anti-Web Defacement, Anti-Trojan, Rogue Attacks, and Dark Web Scanning) for PSU BankRollout of Endpoint installations through OEMs for various Banking customersSuccessful Rollout of Fortinet Firewall deployment for Kerala-based NBFC across Pan India Show less Managing overall Operations for executing projects involving scoping, initiating, high level design and architecture, resource mobilization, and execution within cost & time parameters. Handling Large & Medium Projects for Govt, Strategic & Major customers comprising of a hybrid access medium on RF, Fiber & Copper last mile) for various services like MPLS' Internet, NLD & VPN etc.Adapt to coordination and managing multiple projects for various clients simultaneously. Achievements & Projects DoneRollout of MPLS network connection, Router rollout for Govt Project like Indian Overseas Bank, City Union Bank (1200 Locations) & other Enterprise major customers Show less Identifying & Implementation of multiple BSO leased lines for the Tier 3 & Tier 4 Pop at TamilnaduImplementation of fiber network & for Tier 1 BSTs at TNKeeping the uptime of Base stations which runs over different BSO’s & through Fiber Network as per SLA Applying SACFA / OL for the wireless customers at regular intervalsIdentifying & finalizing multiple vendors for the day-to-day operations Timely arrangement of Rent payments, Electricity Bills for all BST’s & Vendor PaymentSelecting suitable candidates & placement at metro & downstream locations for the project & support Show less

  • Senior Manager (PMO) Digital Services Limited

    Jul 2021 - now

  • Senior Manager - Service Delivery

    Dec 2016 - Jun 2021

  • Manager - Service Delivery ( Domestic & International Alliance)

    Apr 2011 - Dec 2016

  • Manager -Global Infrastructure Operations - Delhi

    Oct 2009 - Mar 2011

  • Assistant Manager - -Global Infrastructure Operations - TN

    Apr 2008 - Oct 2009

  • Senior Engineer - Wireless Access

    Apr 2006 - Apr 2008

  • Technical Engineer

    Feb 2005 - Apr 2006