Experience

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  Vodacom

  Jun 2018 - Dec 2019

  Customer retention specialist

  As a Customer Retention Specialist in Vodacom's Cancellations Department, my role centered around understanding and addressing the needs of customers who were considering canceling their services. I engaged with them directly, listened carefully to their concerns, and worked diligently to resolve any issues they were facing. My goal was to offer personalized solutions—such as tailored discounts or service adjustments—to show them how much we valued their business and to persuade them to stay with Vodacom.Using the CRM system, I tracked each customer's interactions and updated their records to manage the retention process effectively. This allowed me to provide a seamless and informed experience by accessing their history and ensuring that every action was recorded accurately. Through these interactions, I gathered insightful feedback to help enhance our services and ensure that each customer felt heard and appreciated.Part of my responsibility also involved generating new opportunities for customers by suggesting relevant upgrades or additional services that could better meet their needs. By staying informed about our product offerings, I aimed to enhance their overall experience and provide solutions that would benefit them.I managed the necessary administrative tasks related to cancellations and collaborated with other departments to resolve issues quickly. My performance was evaluated based on the number of customers I successfully retained, their satisfaction with our interactions, and my ability to generate new leads. Throughout, I focused on strong communication, empathy, and problem-solving skills, ensuring that the customer's needs were always at the center of my efforts. Show less

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  Rt7digital

  Jan 2020 - Feb 2021

  • Campaigns Team Lead

    Oct 2020 - Feb 2021

  • E-Commerce Strategist

    Jan 2020 - Oct 2020
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  Vimerson health

  Mar 2021 - Nov 2022

  Amazon account manager/ sales growth specialist
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  Berlin brands group

  Nov 2021 - Oct 2022

  Advertising specialist
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  Hsnf ltd

  Jan 2022 - Jun 2023

  Advertising manager
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  Bellavix

  Sept 2023 - Jul 2024

  Advertsing specialist

  Results-driven Amazon Advertising Manager with a proven history of driving revenue growth and optimising advertising campaigns to achieve peak performance. With a deep understanding of marketplace dynamics and algorithms, I excel in leveraging data-driven insights and industry best practices to enhance ad campaigns across various advertising platforms. Skilled in keyword research, bid management, campaign analysis, content optimisation, A/B testing, and performance reporting, I bring a comprehensive approach to maximising ROI and achieving business objectives. Additionally, my strong analytical mindset, attention to detail, and proficiency in using advanced advertising tools position me as a valuable asset in any advertising strategy. Show less

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  Ares projects

  Sept 2024 - now

  Advertsing manager

  - Develop and execute advertising strategies to achieve TACoS & other KPI targets for assigned accounts.- Monitor and analyze campaign performance, optimizing results for improved efficiency.- Manage advertising budgets effectively, ensuring spend was optimized and within allocated limits.- Provide insights and recommendations based on campaign data and performance metrics.- Highlight successes, challenges, and opportunities for improvement in advertising.strategies.Use data-driven insights to improve ad efficiency and effectiveness.- Coordinate with Creative teams to ensure that advertising content is compelling, on-brand, and effective.- Collaborate with the Operations team to ensure smooth execution of advertising initiatives.- Use analytical insights to inform future campaign strategies and decision-making processes.- Stay up-to-date with the latest trends and developments in Amazon advertising and e-commerce. Show less