Catherine (Cathy) Garlington

Call Center Project Management

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Fort Mill, South Carolina, United States

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Timeline
About me
Manager, PMP, PMI-ACP, Course Instruction at Western Governors University
Education
- Educational Institution
  1991 - 1994
  B.B.A. Business Management
  Activities and Societies: Cum laude graduate
- Liberty University
  2019 - 2026
  Doctor's Degree Business Administration and Management, General
- University of Detroit Mercy
  1994 - 1996
  Master Business Administration (MBA) Concentration in Marketing
- Ferris State University
  2000 - 2002
  Masters of Science Information Systems Management
  Activities and Societies: Cerificaion in Quality Management
- Madonna University
  2011 - 2015
  Master of Science (M.S.) International Business Graduate
  International Business Thesis written on Global Remittances
Experience
- Daimler Financial
  May 2005 - Jan 2007
  Call Center Project Management
- Mercedes-Benz Financial
  Jul 2007 - Oct 2012
  - Operations Manager - Lockbox Control / Call Center Technologies
    Jan 2007 - Oct 2012
  - Business Analyst -Call Center Technologies
    Jul 2007 - Sept 2012
- Daimler Trucks North America
  Oct 2012 - Nov 2015
  Telematics Operations Manager
- Western Governors University
  Nov 2016 - Jun 2022
  Course Instructor for Information Systems Management / Project Management at Western Governors University
  - Senior Instructor at Western Governors Universtiy (WGU)
    Jan 2021 - Jun 2022
  - Instructor, Information Systems Management, Project Management, IT Essentials in Business.
    Sept 2019 - Aug 2021
  - Faculty , Undergraduate Business ITM , Program Mentor
    Nov 2016 - Sept 2019
- Western Governors University (WGU)
  Jan 2021 - Jun 2022
  Senior Instructor Information Systems Management, Project Management, IT Essentials
- Western Governors University
  Jun 2022 - now
  Manager, Course Instruction
Licenses & Certifications
- Cherry Capital Toastmasters
  Traverse City
- Certified Associate in Project Management (CAPM)®
  Project Management Institute
  Jan 2024
  View certificate
- PRAXIS Certification in Business Technology
  State of South Carolina
  Nov 2016
- Advanced Studies in Quality Management
  Ferris State University
- CompTIA Project+
  CompTIA
  Jan 2023
- Project Management Professional (PMP)
  Project Management Institute
  Apr 2024
  View certificate
- ITIL® v2 Foundation
  AXELOS Global Best Practice
  May 2023
- PMI Agile Certified Practitioner (PMI-ACP)
  Project Management Institute
  Dec 2024
- Alternative Pathways To Teacher Licensing
  U.S. Department of Education