Experience

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  Kaar technologies

  Sept 2016 - Feb 2018

  Quality and business development engineer

  Klearn is a flagship product of "Kaar Technologies" which provides state-of-the-art, cloud based, digital School Automation & Student Safety software for the K12 segment. Managed reputed clients (Schools) both in India and KSA region, covering 5 schools with 5500 odd students and played a key role in providing logics for continuous development of the product stage-by stage according to their requirements.Assumed responsibility of independently handling 8-10 clients simultaneously, with the support team and delivered a flawless support during my tenure. My Key contribution to my team was the implementation of Moodle (Open Source LMS) for one of the KSA clients. I have modernized and customized the available software in line with the requirement of the client and handled the entire implementation single-handedly until it came fully functional. Show less

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  Programming hub

  Feb 2018 - Mar 2022

  My experience in Nexino Labs include 4 years as a CRM Manager handling the CRM through Zendesk. This experience gave me a thorough understanding of CRM, setting up and improving a software platform for CRMMy responsibilities include- Setting up Zendesk platform for CRM from scratch and improving the same on continual basis be it Triggers , Macros, Automations or adding any app Integrations for seamless operations- Documentation and maintenance of database of information of all prospects- Data Analysis and Visualisation for data driven decisions- Managing the team of 4 to 6 Engineers- Hiring and induction of new interns- Ensuring their learning and development- Ensuring CRM provides an effective upselling funnel- Build work flows to stream line operations and upselling- Monitoring customer relation strategies Show less

  • Customer Relationship Management Team Lead

    Feb 2019 - Mar 2022

  • Customer Service Representative

    Feb 2018 - Feb 2019
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  Integra automation pvt. ltd.

  May 2018 - May 2020

  Projects & qms engineer

  Worked with M/s Integra Automation Pvt Ltd as Project Engineer and Assistant Management Representative involving quality manufacturing of grey & ductile iron castings with machined components and sub-assemblies to Automotive, Engineering, Power generation, Tractor parts, Locomotive, Printing machinery, Valves, Pump & other engineering industries in India and Abroad.Assistant Management Representative, vigorously implementing IMS (QMS/EMS/OH&SMS) Practices. -Taking a lead role on IATF 16949 styled QMS audits through product, process and system audits at a defined frequency to the utmost efficiency and effectiveness.-Compiled & maintained IMS documents to ensure adherence to the standards (QMS / EMS/ OH&SMS/PPAP)-Managing the customer audits in line with organisations IMS structure and responding to their expectations-Managing the customer / third party audits and ensuring zero non-conformances. -Conducting rejection review meeting daily & ensuring effective corrective actions -Conducting daily accountability meetings to identify gaps & ensuring effectiveness-Conducting Monthly Review meetings for ensuring adherence to corp. objectives-Assessing the suppliers periodically to ensure supplies meet organisation/customer specifications.-Train the workforce on problem solving skills to make them take up new assignments in a positive atmosphere in an effectiveway.-Assisted the management by implementation of various performance trackers and optimized data collection methods, used statistical techniques and presented the data for managerial action and strategy-Coordinated and worked in various projects on ad-hoc basis concerning organization’s orientations (customer visits, reports, statistics, research, etc.)-Responsible to continually improve 5S culture across all processes Show less

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  Magna digitech india llp

  Jun 2020 - Apr 2022

  Quality management and business development executive

  Directly Reporting to the Management Team as Business Development Executive and Quality Management Systems Representative (MR)Responsibilities as Quality Management Systems Representative includeEffectively implementing Integrated Management System across the organisation a. Drived the team for obtaining ISO 9001 certification without any Non-conformities.b. Reporting to “Top Management” on the QMS performance and where improvements are needed, and to ensure that everyone in the organization is aware of customer requirementsc. Handling the Training and Development in the organization.d. Simultaneously working for obtaining EHS and AS certificationse. Implemented a file management process flow for the design facility.Responsibilities as Business Development Executive include1. Spearheading the Operations from lead generation, order acquisition, planning, manufacturing, quality , despatch and customer support in the Organisation across multiple services to various customers around the globe a. Rapid Prototype Casting involves delivery of prototype Iron casting in just a matter of days through Additive Manufactured 3D Sand Printed Molds and Cores. First of its kind in India.b. Direct Metal printed Steel (17-4 PH, 316L, H13 TS) and Copper Components through Bound Metal Deposition Technology. First of its kind to use this technology in Indiac. Engineering Design and Simulation Services ranging from 2D Drawings, 3D modeling, Casting Simulation to providing complex tooling models for various reputed customers.d. 3D Sand Printed Molds and Cores through Additive Manufacturing eliminating the need for tooling and lead time reduction. Show less

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  Qualfon

  Apr 2022 - Mar 2025

  Sr. process optimization engineer

  As Senior Process Optimization Engineer- providing consulting to the teams across 3 Clients for optimizing their operationsResponsibilities -• Process Optimization: Led multiple projects focused on process improvement and efficiency, utilizing Lean Six Sigma methodologies. Conducted call listening, CSAT analysis, email analysis, and agent behavior analysis to enhance overall performance and customer satisfaction.• Process Mapping: Conducted extensive process mapping (Agent & Customer Journey Mapping) using BPMN tools like MIRO, Lucid charts etc to identify the needs and pain points of agents and customers, and submitted actionable improvement plans to clients.• Data Analytics: Conducted extensive data analysis and visualization to support data-driven decision-making.• Project Management: Coordinated and managed projects, working with 15 to 20 stakeholders, using tools like Affinity, PICK, Gantt, Evaluation Matrix, Teams Planners, Jira Miro, Visio, and Asana to ensure efficient execution.• Quality Management Systems: Served as a Subject Matter Expert (SME) and advisor for the implementation of Quality Management Systems (QMS) for one of our teams.• Leadership, Teamwork & Mentorship:Completed Supervisor Readiness Training and awaiting Operations Manager Training.• Currently serving as the president of the Qualfon Toastmasters Club, fostering communication and leadership development.• Mentored new team members, providing guidance and support for their professional growth and integration into the team.• Currently in charge of the newsletter committee, overseeing the creation and distribution of quarterly newsletters that highlight the team's achievements and efforts.- Driving Strategic initiatives for enhancing continual improvements in Customer's processes and responsible for the analysis, planning, design, implementation and evaluation of key projects to help them achieve their goals Show less

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  Astrazeneca

  Mar 2025 - now

  Senior process optimization analyst