Experience

• 

  Strateq group of companies

  Sept 2014 - now

   Lead the technical team for Hospital Information System (HIS) application and systems. Lead 2nd Level Support for Total Hospital Information System (THIS) under public hospitals sector which consist of Hospital Putrajaya (PjH), Putrajaya Clinic (PjC), National Cancer Institute Hospital (NCI) Putrajaya, Sultan Haji Ahmad Shah Hospital (HoSHAS) Temerloh and Hospital Sultanah Nur Zahirah (HSNZ) Kuala Terengganu.  Lead 2nd Level Support Hardware/Software and IT Infrastructure for Private Hospital sector which consist of Parkway Pantai Hospital (Pantai, Prince Court & Gleneagles Hospital), Jesselton Medical Centre, Gateway Bone & Joint Medical Centre, Orthopaedic Specialist Centre and University Malaya Specialist Centre. Lead 2nd Level Support for USA Production 37 Degrees - EHR System which consist of Pickens County Medical Center and Izard County Medical Center Responsible for the planning, deployment and maintenance of new servers, virtual environment, equipment or devices for the software development and testing environment. Installation, support and maintenance for VMWare ESXI and vSphere, Oracle KVM Server and Linux and Windows based platforms. Show less  Maintaining and enhancing the performance of existing database programs. Monitoring databases and related systems to ensure optimized performance. Reviewing database and user reports, as well as system information. Performing debugging procedures on database scripts and programs, as well as resolving conflicts. Mentoring database administrators and providing them with technical support. Adhering to best practices in securely storing, backing up, and archiving data. Documenting processes related to database design, configuration, and performance. Show less  Responsible for ensuring that the system hardware and software are at its best operating performance and in implementing system change or modification, performing routine maintenance of server operating system and its peripheral and to monitor performance. Required in taking up problem assigned by Level 1/Helpdesk, dispatch the support, resolve or escalate, follow up until problem resolution and update the helpdesk of the problem status. Troubleshoot and provide solutions to server system issues assigned by Level 1/Helpdesk. Interacts professionally with customers, maintains effective working relationships and liaises with vendors/suppliers on system software and server issues. Ensure server stability and system performance. Show less  Respond to calls / emails received from Shell dealer (Malaysia) and address the customer needs or route the request accordingly. Appropriately log all calls accurately in ticketing system (iTOP) for proper customer management. Provide technical support on operational or maintenance of a Back Office System/Point of Sales/Applications/ other products via remote support. Use appropriate troubleshooting techniques by using the relevant FAQ ‘s and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineers, if need arises. Responsible to meet customer SLAs agreed in place and for setting customer expectation and escalate issues in case of need / process related to the higher level in order to resolve the issue to the customer's complete satisfaction. Show less

  • Cloud DevOps Engineer

    May 2024 - now

  • Technical Lead Engineer

    Jun 2020 - Jul 2024

  • Team Lead Database Engineer

    Aug 2019 - May 2020

  • Database and System Engineer

    Jun 2016 - Jul 2019

  • Customer Support Engineer

    Sept 2014 - May 2016