Experience

• 

  Hard rock hotel chicago

  Jan 2003 - Jan 2007

  Pbx operator
• 

  Minnesota state university, mankato

  Aug 2007 - May 2008

  Composition instructor

  Lead an English Composition course to incoming freshmen.

• 

  Himss

  Aug 2008 - Aug 2013

  Researched and updated vendors for the HA database to ensure products were accurately represented. Alongside, validating studies to ensure published data was logical and consistent for clients and internal users. And lastly, I created queries in Microsoft Access to examine specific parts of the study to address new data elements and to resolve issues. Performed intensive market research on health care systems to determine hospitals EMRAM scores. All while, organizing my workload by developing quarterly strategies to ensure that studies were updated by the date of data. And lastly, collaborated with Chief Information Officers and other healthcare professionals to complete the annual update.

  • Quality Assurance Coordinator

    Nov 2010 - Aug 2013

  • Market Reseach Associate

    Aug 2008 - Nov 2010
• 

  Himss analytics

  May 2013 - Feb 2018

  Senior relationship manager

  Successfully managed 30 to 42 strategic clients with day-to-day training, custom reports and CRM integration. Department CRM Integration lead; ensured clients needs where met every step during the implementation process. Department Technical Writer; completed instruction manuals and editing projects across the Client Service team. Responded to customers quickly to ensure issues were resolved in a specified time to promote satisfaction.

• 

  Yelp

  May 2019 - now

  Customer success manager

  • Effectively assist business owners with account maintenance, billing inquires and dashboard support• Conducts daily Salesforce case queue and account vetting• Provides a high level of virtual Customer Service and Communication to complete customer requests efficiently