Experience

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  The legion media group

  Dec 2011 - Apr 2012

  Sales management specialist

  • Worked as a trainee for marketing strategies of Help Foundations for charity and aide• Worked closely in social work, and even managed effective interactions to help raise funds• Designed fund raising strategies to persuade public for financial support

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  Capgemini consulting

  Jul 2012 - Feb 2014

  Presentation specialist

  • Formatted and creatively revamped client presentations and also checked for contingencies and restructuring them in standard country templates• Making client reports and Analytics data in to MS Excel• Designed creative prototypes to further effectively represent client presentations using Prezi, creative art as well as Animations and thereby adding graphics creativity to our portfolioKey Achievements: July 2013 ‘Rewards and Recognition Award’ for a Prezi Project

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  Unitedhealth group

  Sept 2016 - Nov 2017

  Business analyst / business communication
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  Technople solutions

  Jun 2018 - Dec 2018

  Business development manager
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  The works

  Jun 2019 - Oct 2019

  Digital marketing executive

  • Handling up to 3 brands completely from designing strategies to content creation • Planning the monthly content calendar and scheduling posts on MS Excel & Google Planner • Interacting with the client to discuss a short term and long term Marketing strategy & maximizing outreach • Running Google Ads on Adwords and promotions on Social Media to capture qualitative leads

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  Chat360

  Oct 2021 - Oct 2022

  Customer success manager

  - Heading the entire CS Team coordinating with an Enterprise client base of 35+ Clients- Provided platform training on product-specific advancements to Client teams and managed the entire process from Onboarding to going Live with the Bots.- Bot Building: Conceptualising and designing probable Chat Bot flows across industries including Banking & Insurance, Retail, Healthcare, Hospitality, and F&B Brands too.- Hand holding clients on the profile completion for WhatsApp Template messaging including Facebook Business Verification & WABA API procedure. Additionally, appertained to the guidelines to successfully get Green tick verification for up to 6 brands - Worked closely with several Business Solution Providers like Stella, 360 Dialog, and WATI to provide support to clients for WhatsApp Business Verification and bulk messaging model - Report projection of revenue generated and lead conversion data for Brands after using the ChatBot SaaS Product as a means for lead generation or other specific use cases Show less