Experience

• 

  Alisped

  May 2012 - Aug 2012

  Travel agent

  Front and back office operationsCatalogue filingAssisting staff in organising tourist packagesIssuing air and train ticketsTelemarketing and general accounting.

• 

  Puerta catedral apartments

  Feb 2014 - May 2014

  Receptionist

  -Reception tasks: check-in, check-out, provide information for customers, booking of additional services for customers, assistance to customers-Accounting tasks: closing cash, invoicing, archiving bookings, entering new bookings, collecting money.

• 

  Coppini management srl

  Aug 2014 - Nov 2014

  Event organizer

  -Sales secretarial activities: proposing offers to customers, taking appointments and managing orders, assisting the customer during the sales process, answering phone calls and managing mailings.- Event management activities: designing theme building, controlling and planning the product offered to the client, solving any problems during the event.-Graphics and web marketing activities: managing social media, creating advertisements and designing posters or advertisements requested by clients. Show less

• 

  Golden tower hotel

  Feb 2015 - Feb 2016

  Front office and back office agent

  Hospitality, mailing, check in/check out, problem solving, upselling tools, promotional activities, data entry, accounting (invoices, VAT register, pending invoces), managing reservation, booking engine system set up, B2C services, revenue skills, B2B partnership IDS GDS OTA

• 

  Eme catedral hotel 5*

  Mar 2016 - Nov 2016

  Front desk receptionist

  Check-in/out, booking control, guest relation, night audition.Problems and complaints solutions.Checking reservations incoming.

• 

  Grupo bytour

  Dec 2016 - Aug 2017

  Database administrator and sales account

  Management of group travel quotes;Creation of travel packages and quotations;Product negotiation with minority agencies;Preparation of company website;Management of network agreements with minority agencies;Acquisition of new agreements .

• 

  Cwt

  Aug 2017 - Jul 2022

  Senior business travel consultant

  Preparation of travel budgets according to costumer policy.Issuing flight reservations, hotel reservations, car rentals, train tickets;Travel management by telephone and email;Problem solving in case of emergencies affecting the client's trip (involuntary changes, flight cancellations, last minute changes);Contact with suppliers (airlines, hotels, etc.);Travel invoicing.

• 

  American express global business travel

  Jun 2022 - now

  Business travel consultant