Experience

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  Rite aid

  Oct 2008 - Jan 2018

  Managed day-to-day operations of a retail pharmacy overseeing the delivery of positive customer experiences.Administered immunizations and provided a wide variety of clinical services, specializing in medication therapy management (MTM).Managed staff performance.Monitored ScriptPro operation consisting of 200 top drugs.Subject matter expert in the counseling of patients on drug utilization, interaction, and insurance concerns.Developed plans to address employee opportunities arising from poor customer service and/or work performance. Controlled medication and supply inventory.Precepted and mentored IPPE and APPE students. Improved service quality and patient outcomes by developing and implementing improvement strategies. Enhanced customer satisfaction by 20% by driving service delivery, respect, care, accountability, integrity, and value. Consistently achieved 100% hiring success for my pharmacy interns. Show less Supported the operations of a top-performing store fulfilling 1.8k prescriptions weekly.Collaborated cross-functionally to ensure proper service delivery and timely resolution to issues. Created schedules based on business needs.Precepted students.Analyzed patient immunization data and the appropriateness and safety of drug regimens. Key contributor to the store achievement of Top MTM Center in Maine for 2016. Recognized as the top ten pharmacist immunizer in Southern Maine during flu season. Show less

  • Pharmacy Manager

    May 2016 - Jan 2018

  • Staff Pharmacist

    Aug 2014 - Jan 2018

  • Pharmacy Intern

    Oct 2008 - Aug 2014
• 

  University of new england

  Nov 2015 - now

  Adjunct faculty member

  Prepare and present graduate-level lectures and evaluation material in pharmacy business, self-care therapeutics, and longitudinal experiential education courses.Course facilitator for pharmacy practice skills labs and live patient simulation labs.Alumni member of the ACPE Self-Study Committee.

• 

  Omnicare, a cvs health company

  Jan 2018 - Jun 2022

  Responsible for all long-term care pharmacy operations, including but not limited to, formulary management, utilization pattern review, process innovation, product development, patient outcomes, clinical services, and account management. Lead team of 30 employees with lowest employee turnover in 5+ years. Continue various staff pharmacist and pharmacist in charge tasks. Achieved 100% customer satisfaction in the post-acute setting for 2021 100% customer retention in 2021 based on service and relationships Show less Identified needs for and executed operational improvements and employee development, based on business- and customer-specific needs. Created an employee cross-training and development program. Conducted data reviews for reporting and trend-analysis purposes. Alpha-site lead for enterprise-wide processing software and beta-site lead for enterprise-wide inventory software. Collected data for and maintained medication safety committee, responsible for root cause analysis, continuous quality improvement, and employee coaching and development. Continued previous staff pharmacist tasks (see next job description), in addition to pharmacist-in-charge tasks for ~30 employees.  Improved overall customer satisfaction, professional obligations, and operations metrics from 2.6/5 to 3.9/5 Employee turnover rate decreased year after year, with ‘employees feeling valued’ metric improved by 23% Boosted scheduling efficiency from 49% to 77% optimization Show less Serviced patients requiring around-the-clock care.Prepared and/or oversaw the preparation of sterile and non-sterile compounds.Managed patient antimicrobial and anticoagulant therapy, total parental nutrition, oral to IV/feeding tube conversions, and renal/hepatic dose adjustments.Built meaningful patient and provider relationships by utilizing clinical expertise and transforming it into compassion.Active participant in process improvement and talent development.Precepted and mentored pharmacy students.Pharmacy lead in collecting data on and implementing continuous quality improvement plans.Alpha site lead for enterprise-wide processing software. Show less

  • General Manager

    Jan 2021 - Jun 2022

  • Pharmacist-In-Charge

    Jul 2019 - Jan 2021

  • Long-Term Care Pharmacist

    Jan 2018 - Jul 2019
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  Intermed, p.a.

  Jun 2022 - now

  Clinical pharmacy specialist