Experience

• 

  Vatukoula gold mines plc

  Nov 2011 - Dec 2012

  Systems/ applications support officer

  • Provided Tier 1 IT support to non-technical internal users through desk side support services.• Used ticketing systems to manage and process support actions and requests.• Trained and supported end-users with software, hardware and network standards and use processes.• Identified and solved technical issues using variety of diagnostic tools and tactics.• Setting up wireless networks using Routers, Access Points and Outdoor Antenna• Managing SQL servers• Managing Print server• Coached and trained end-users on functions, features and basic troubleshooting of software's.• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.• Maintained servers and systems to keep networks fully operational during peak periods.• Built and provided basic end-user troubleshooting and desktop support on Windows.• Configured hardware, devices and software to set up workstations for employees.• Installed, modified and repaired software and hardware to resolve technical issues. Show less

• 

  Bsp life (fiji) limited

  Jan 2013 - Sept 2024

  • Interpret data, analyze results using statistical techniques and provide ongoing reports• Develop automated tools to extract data from primary and secondary sources• Perform Analysis to assess the quality and meaning of data• Develop and Maintain spreadsheets, databases, data systems to recognize data in the required format• Review Reports and performance indicators and conceptualize business solutions to meet changing customer and business needs• Use statistical tools to identify, analyze and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction• Prepare reports for management stating trends, patterns and predictions using relevant data• Prepare analysis reports for the stakeholders to understand the data analysis steps, enabling them to take important decisions based in various facts and trends• Provide advise and support to the business on technical data analytics queries Show less • Analysis and documentation of reports with the view of determining the requirements for new system.• Development of programs/ scripts and testing the reports according to the design specification or change request.• Development of programs/ scripts and testing the interfaces according to the design specification or change request.• Develop and Maintain KPI Dashboards for different business units using SSRS.• Preparing reports for executive leadership that effectively communicate trends, patterns, and predictions using current insurance data.• Creating seamless mobile dashboard that can perfectly consolidate information into actionable and statistical data like sales growth stats, performance data, customer-related data and Insurance Market information.• Configure, Customize and Maintain Helpdesk and Asset Management software that IT uses to provide services.• Review workflow for IT service requests to deliver service in the most efficient and effective manner.• Production support – training users on the usage of reports or certain system functionality.• Provide ad hoc reports to Management.• Development of programs / scripts to do physical reconciliation of data migration.• Development of programs/scripts to do business data validations or database integrity checks.• Carry out Data Maintenance and System Implementation tasks.• Management of SQL servers.• Consider and evaluate potential software products based on new and existing system development and migration requirements.• Consult regularly with internal customers on application development project status, new project proposals and software-related technical issues.• Author code fixes and enhancements for inclusion in future code releases and patches.• Maintain existing applications and designed and delivered new applications.• Develops and maintains applications and databases by evaluating client needs, analyzing requirements, and developing software systems Show less

  • Senior Data Analyst

    Oct 2022 - Sept 2024

  • Analyst Programmer

    Jan 2013 - Oct 2022
• 

  Crafty cakes fiji

  Jun 2023 - now

  Director