Experience

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  Xcel global limted

  Feb 2014 - Sept 2014

  Optic fiber technician

  ● To coordinate maintenance and patrol on the Airtel Zambia Optic fibre backbone networkin Lusaka.● Carrying out optical fiber cable termination and splicing with an averageattenuation of 0.001dB per splice.● Carrying out OTDR tests on each link twice a month and recording the same forfuture reference.● Conducting OTDR test results analysis and interpretation.● Carrying out civil works to repair or restore trench quality, duct system, manholemaintenance.● Technical documentation. Show less

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  Evendata

  Apr 2015 - May 2017

  Network technician

  As a Network Technician, I was responsible for the following;● Installation of LAN and WAN networks -Copper cable termination RJ45 &RJ11, Data points, and patch panel terminations.● Network cable management● Installation, configuration, troubleshooting, and maintenance of wireless radioinfrastructure such as Radwin radios, MotorolaPTP800, PTP600, CBNL, Aviat, Huawei RTN 900/950 microwave radios at both clientend and communication towers.● Troubleshooting LAN and WAN networks to identify & and resolve faults.● Responsible for conducting site surveys for both LAN and WAN implementations.● Wireless radio link optimization and software upgrades.● Installation and configuration of Network switches and routers such asCisco,Draytek,TrendNet,Dlink etc.● Installation and configuration of surveillance system (CCTV). Show less

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  Africonnect zambia ltd (rebranded to inq.digital zambia ltd)

  May 2017 - Sept 2020

  Enterprise support technician

  I was responsible for among other things;● Providing network support to enterprise/corporate clients by resolving their connectivity problems, such as optimizing their wireless radio links to ensure an excellent quality airlink.●Troubleshooting network problems both on wireless and wired platforms.●Installation, configuration, and commissioning of new enterprise network sites/links.●Installation, cabling, splicing, and testing of enterprise fiber links.●Monitoring and maintenance of Hotel WiFi systems.●Conducting site survey at client site for microwave radio and optic fiber links.●To plan wireless links and conduct simulations for Line of Sight (LoS) using link planner tools.●To provide technical advice to enterprise and corporate clients on the best network implementations based on their present and future needs.●To ensure that the wireless backbone and fiber infrastructure are running to the expected standards and this was done by constantly monitoring the signal levels and other network parameters . Show less

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  Inq. digital

  Sept 2020 - now

  Network support specialist

  I am responsible for among other things;● Ensure that Customer Last Mile links and services are implemented in line withrequired standards, expectations, and timelines.● Ensure standards and requirements are met through conducting quality assurancetests.● Configure customer networks (WAN/IP-VPNs) and provide support in networkupgrades within agreed time frames.● Provide quality, timely service and advice to customers ensuring that all works meetthe required standards of service.● Manage all escalations from the Service Reliability Centre (SRC) promptly to meet Service Level Agreements.● Provide excellent care and maintenance of all field equipment for the successfulexecution of duties.● Plan, install, commission & maintain customer managed WiFi implementation.● Ensure that the radio access/transmission network and fibre core networkinfrastructure are deployed to perform according to plan.● Ensure that radio access/transmission network and fiber infrastructure areperforming to standards.● Manage routine maintenance of wireless & and fiber core network infrastructure.● Ensure that network infrastructure standards and practices conform to the Zambialegal, regulatory as well group requirements.● Identification and upselling of product and service opportunities at customer sitesduring customer service implementations.● Wide Area Network (WAN) configuration such as Virtual Private Network (VPN).● Local Area Network (WLAN) survey, design and implementation.● Link budget analysis: Evaluate system performance by considering transmitter power, receiver sensitivity, antenna gains, cable losses, and atmospheric attenuation. Show less