Experience

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  The dallas morning news

  May 1999 - Apr 2005

  Inside sales - advertising

  Selling all advertising products in all areas of the newspaper, including Hispanic niche products to all Inbound and outbound callers in a deadline driven call center. Maintaining established accounts by consulting and analyzing client’s advertising needs. Following up with new and existing clientele to make sure advertising expectations were met. All calls, emails, faxes, new business out-bound calling, forecasting, composing ads, all handled in a timely manner

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  Houston chronicle

  Aug 2005 - Dec 2020

  To develop and grow base of advertisers, solicit new and existing business to prospects via Salesforce, through emails, faxes, calls. Growing a pipeline for future business through prospecting, negotiating, and account planning. Working with customers by developing short and long range advertising plans, as well as constant communication regarding specials sections and key opportunities to increase customer spending and maximize ROI. Keeping track of upcoming events and promotions. Creating presentations and sales pieces with key marketing research information relevant to each account in order to maximize relationship/sales opportunities. Use of Ad analytics to determine goals and set specific plans of action and measure revenue performance. Show less Assisted with coaching, training and development of classified sales and contact center agents with customer escalations in subscriber and classifieds segmentsAssisted with customer escalations – Canceling subscriptions – Customer retentionHouston Chronicle – Trained new agents with selling techniques.Trained contact center sales reps in different sales systems for Hearst Corp. Properties - San Francisco Chronicle, Houston Chronicle, Beaumont Enterprise, and Midland Reporter.Sold over $1 million dollars in advertising revenue while assigned to the Classifieds inbox group on a yearly basis. Recognized area of opportunities; communicated effectively to management to develop effective solutions to maximize sales opportunities Show less

  • Sales Account Manager

    Apr 2012 - Dec 2020

  • Contact Center Team Lead

    Aug 2005 - Apr 2012
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  Wright's media

  Apr 2022 - Sept 2023

  Licensing & content manager

  Drive revenue to meet personal targets through prospecting, active funnel management, accurate weekly forecasts, and closing business.Intelligently identify and qualify potential buyers within mid-and senior-level executive positions.Educate first-time customers on the benefits of content and the ways they can utilize it in their marketing efforts.Prepare quotes and confirmations based on the customer’s requirements.Handle incoming requests or questions regarding publication(s).Act as the primary liaison between the company and publishers/customers Show less

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  The stewart organization

  Jul 2023 - Aug 2024

  Account manager

  Develop and execute a territory lead generation plan, achieving/exceeding sales quotasPresent and sell company products and services to new and existing customersProspect and contact potential customers within an assigned territory. About The Stewart Organization: The Stewart Organization is an industry leading technology company that provides an extensive product offering: Canon Multi-function Printers, Wide Format Printers, and Desktop Scanners, KIP Wide Format Printers, HP Desktop printers and our industry leading PAAS (Printers As A Service) program. We are a proud, heartfelt company, committed to being represented as being a business with great service, fair pricing, and most of all customer loyalty. Employees find a fun, family-oriented atmosphere with opportunity for growth, as well as recognition and rewards for excellence.Resolve customer inquiries and complaintsDevelop presentations and present customer solution proposals to customers Show less