Experience

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  Emtelco

  Feb 2018 - Aug 2021

  Wan connectivity specialist

  To lead and supervise the management of network issues and failures, ensuring timely and effective resolution of connectivity issues, generating performance reports and statistics, monitoring traffic, managing vendors, and participating in the planning and execution of projects such as the nationwide implementation of IP Telephony at the National Civil Registry offices according to contractual guidelines with the client for the operation of the infrastructure.ACHIEVEMENTS• I effectively led the management of network issues and failures, applying a proactive and strategic approach.• I supervised network traffic, ensuring strict compliance with the availability guidelines agreed upon with the client. Show less

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  Eys soluciones empresariales it sas

  Sept 2021 - Jan 2023

  Resident engineer

  Responsible for providing support in project coordination by monitoring the functionality and operability of the video surveillance system in Bogotá, managing improvement and maintenance plans for the network infrastructure, preparing technical and administrative reports, reporting management reports, administering and tracking contractual obligations, and participating in the planning and execution of projects, including implementing the routing of video surveillance traffic from the Transmilenio public transportation system cameras to Recaudo Bogotá in accordance with the objectives set to ensure service availability.ACHIEVEMENTS• I successfully led the network stabilization project, ensuring compliance with the availability levels agreed upon in the contracts. This allowed us to provide a reliable and high-quality service to our customers.• I implemented effective strategies that resulted in a significant reduction of incidents in the main communication channel. Through a proactive approach and the implementation of preventive measures, interruptions were minimized and user experience was improved, thereby strengthening the operation of the project. Show less

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  Programa trainit

  Sept 2023 - Feb 2024

  Project coordinator

  Responsible for planning, coordinating, and managing projects by facilitating and encouraging communication between different areas and team members (Frontend, Backend, UX, QA, Product Owner, and Scrum Master), optimizing processes according to the Scrum framework applied in project development to ensure strategies that increase group efficiency.ACHIEVEMENTS• I strengthened collaboration and communication among the members of the development team.• I implemented effective strategies for process maturation and improvement, increasing operational efficiency. Show less

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  Fl colombia s.a.s

  Feb 2024 - Jul 2024

  It coordinator

  Plan and manage the implementation of infrastructure, software applications, and technological resources, ensuring their performance and availability. Oversee and develop project plans for system updates andmigrations, ensuring compliance with standards through the measurement of key performance indicators (KPIs). Optimize resources by improving processes, coordinate efficient responses to technical incidents, and manage vendors, ensuring contract compliance and adherence to service level agreements (SLAs).ACHIEVEMENTS:• Leading the deployment of company infrastructure by optimizing technological resources and implementing improvements.• Reduction of incidents and implementation of improvements in the TMS platform used by various operational areas. Show less