Experience

• 

  Seylan bank plc

  Jan 2010 - Jan 2012

  School banking coordinator
• 

  Atma vidya mandir

  Nov 2012 - Jan 2013

  Key account assistant

  • Prepared financial statements with 100% accuracy for monthly audits• Streamlined data entry operations, significantly slashing processing times• Maintained ledger updates, ensuring compliance with financial regulations

• 

  Seylan bank plc

  May 2013 - Sept 2024

  • Exceeded annual revenue targets by 237% through customised solutions for high-net-worth clients• Supervised sales strategies, increasing branch deposits by 154% within a short period• Enhanced digital product usage by 120% among existing customers via effective campaigns• Mentored a team of Sub Officers, resulting in a 100% uplift in performance metrics • Achieved sales growth of 200% by expanding the client base with targeted campaigns• Streamlined banking processes, reducing service times by 50%• Generated a 75% year-on-year rise in cross-selling volumes• Introduced new retention strategies, boosting customer loyalty scores by 100% • Supported banking operations with 75% error-free transaction handling• Contributed to a 100% reduction in customer complaints through effective issue resolution• Coordinated with internal teams to optimise workflow efficiency by 100%• Initiated a customer engagement programme, enhancing satisfaction ratings by 90%

  • Customer Relationship Executive

    Jan 2023 - Sept 2024

  • Customer Relationship Specialist

    Feb 2018 - Dec 2022

  • Banking Assistant / Banking Officer

    May 2013 - Feb 2018
• 

  Rakbank

  Oct 2024 - now

  Relationship officer

  • Facilitate customer relationship development to maintain retention rate of over 100%• Cross-sell banking products, achieving a 200% increase in sales revenue• Monitor client portfolios, reducing risks by 50% through proactive advisory• Optimise digital banking adoption, contributing to a 75% improvement in service efficiency