Experience

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  Rcom

  Oct 2005 - Aug 2007

  Network engineer – nld / ild transport

  • Efficiently plan and provide all types of services which include BTS, DLC, DCN, POI, VPN, DIA and Leased Lines through contact from NMS using Nortel Preside Solution and EC1.• Coordinate and support the field engineers for creating and executing plans for Network solution to augment the network capacity, and complete the assignment within the limited time to reduce Network outage.• Provide technical support all over India for resolution of Critical/ Major Faults & escalated faults from various MCN and Customer.• Accountable for Fault Management as well as the maintenance of the SDH Network all over India. Show less

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  Tata communications

  Aug 2007 - Feb 2009

  Network executive - international traffic management team

  • Providing international connectivity all over world -United States (US), United Kingdom (UK), Asia (Hong Kong, Singapore), etc.• Provide plan of all IPLC (full circuit & half circuit), VCIPLC, and EoS circuits through Cramer.• B\W capacity management for SMW3, SMW4, FLAG, SAFE & TIISC.• Providing plans for Migration of circuits (media change, last mile change) & coordinating with NOC & Field team for the execution of the same.• Planning for Restoration of circuits through other alternative international media in case of Sub-Sea Cable failure.• Releasing and provisioning of International Backbone Network plans.• Maintaining the database of availability & occupancy of bandwidth on International media.• Coordinating with program managers, NOC, Distant end carriers, field teams for E2E provisioning & testing of the circuits before delivering circuits to customer. Show less

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  Alcatel-lucent

  Mar 2009 - Feb 2013

  Senior executive

  Project management for service delivery of enterprise services• SPOC for resolution of constraint cases of Airtel Enterprise Services to enhance smooth flow of all Enterprise orders.• Co-ordination with Planning, Infra, O&M, & NOC teams to ensure E-E delivery• Monitoring SLA & driving team to meet SLA to ensure timely deliveries of all Enterprise orders• SPOC for inventory & Order Management in Metasolv (OSS-BSS system of Airtel) to ensure all inventory is correctly uploaded in system and also all the orders are closed and moved in time.• Co-ordinating with Infra, Fiber O&M, Planning & O&M teams for installations of all new FTTB sites for Enterprise Services• To flash the Monthly KPI Tracker & Daily SLA tracker for constraint orders Show less

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  Global cloud xchange

  Feb 2013 - May 2016

  Service delivery manager

  • Responsible for e2e Service delivery of Data services (WAN/IP/VPLS) for International customers, majorly in USA.• Accepting, tracking, updating and closing orders in system.• Work with all functions within Service delivery chain viz. Sales, Pricing, Procurement, Vendor Management, Provisioning, Field Engineering, Activations, to ensure the service is delivered to client within committed timeframes.• Act as administrative and technical escalation point for internal teams and customer. Ensure high levels of customer satisfaction and management of their expectations.• Conduct initial conference calls with customer and weekly updates. Providing Project plans to customers if required.• Drive resolution through third parties such as carriers & installation suppliers and maintain customer communication during problem resolution.• Handle and escalate highly impacting operation issues to higher management and manage third party vendor escalations.• Protecting Revenue by timely executing and recording changes and termination of all associated network elements including third party supplier local tails.• Holding weekly update calls with sales team in New York.• Preparing trackers, reports and identify the deviations by taking timely corrective actionMajor Accounts handled:LF USA Inc., Virtu Financial, Albourne Partners Ltd, Ropes & Gray, Mckinsey and Company, Syniverse Technologies, CGI, Varian Medical systems Show less

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  Airtel

  May 2016 - Mar 2017

  Project manager

  BHARTI AIRTEL LTD, MUMBAI (May 2016 onwards – Till date)Project Manager- Implementation of data products (NLD/MPLS/Internet/IPLC) for the Airtel Enterprise Services with the Customers.- Undertake Periodic Reviews of Customer on a weekly/monthly basis till the project closure.- Project implementation through service compliance

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  Tata communications

  Apr 2017 - now

  • Senior Manager

    Aug 2021 - now

  • Program Manager

    Apr 2017 - Jul 2021