Experience

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  Telvista inc.

  Dec 2005 - Jun 2008

  • Ensured the quality of the service during tech support calls, motivating and helping agents achieve and understand the goals of customer service.• Executed actions plans to meet and/or exceed individual and team goals, providing an outstanding customer service.• Created and analyzed productivity reports, suggesting continuous improvement plans. Assist customers with technical issues, while providing an excellent customer experience.

  • QA Analyst

    Dec 2006 - Jun 2008

  • Contact Center Agent

    Dec 2005 - Dec 2006
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  Meade instruments

  Feb 2010 - Nov 2012

  • Maintained optimal inventory levels of raw materials, planning of purchasing requirements by analyzing forecast and final sales by product family and model. • Domestic purchasing (USA/Mexico) of a broader line of raw materials including custom made metal parts, castings, and gears.• MRO purchasing for the whole plant, going from cleaning supplies to more complex spare parts for custom made machinery.• Responsible for research, selection, negotiation, and Go live of new business relations with vendors that supply specific commodities. Show less

  • Buyer

    Jan 2012 - Nov 2012

  • Planner

    Feb 2010 - Jan 2012
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  Viastara

  Nov 2012 - now

  • Responsible for the overall performance of a Business Unit, leading a team that manages key activities like forecasting, purchasing, pricing, promotions, product placement and high-level retail strategy in Mexico and Latin America. • Coordinate new brand launch & development in the Mexican & LatinAmerican market, specializing in consumer tech brands like Starlink, Fitbit, Segway, GoPro, DJI, Ring, Google Nest among others. • Develop business relationships with vendors, according to the go-to market strategy at a region, channel and product level.• Assist in developing supporting areas and their processes that are crucial to the success of the business like Compliance, Marketing, After Sale Service, among others. Show less • Analyzed inventory levels and executed action plans to reduce slow moving items.• Improved product lineup, suggesting an update according to market demands and trends.• Created and suggested planograms for specific retail channels.• Assured that cost, pricing and margins were positive for all players in the supply chain. • Presented and facilitated information of new and upcoming products. • Acted as a liaison between purchasing, sales & marketing to join forces and follow the same organization goals. Show less

  • Business Unit Manager

    Jun 2015 - now

  • Buyer

    Oct 2013 - Jun 2015

  • Purchasing Planner

    Nov 2012 - Oct 2013