Experience

• 

  Taylor retina center, pa

  Jul 2009 - Aug 2014

  Administrative assistant

  -Transcribed doctors dictated notes for over 30 patients on a daily basis.-Emailed and faxed all patient notes to appropriate referring doctors within a 24 hour window. -Organized and kept track of over 500 patient files. -Pulled and put away all patient files for all appointments on a daily basis by developing an organized filing system. -Assisted with all general office duties including keeping the reception area clean, ordering office supplies and answering phone calls.

• 

  Self-employed

  Aug 2014 - Jan 2017

  Professional nanny

  -Managed child care and housekeeping responsibilities for a family of four, including two girls ages 7 and 9. -Assisted the children with homework 5 days a week and implemented fun rewards upon successful completion. -Followed daily routines to foster stability and structure in children's lives during parental absences.-Facilitated weekly events for the children including sports practices and games, birthday parties and playdates with friends. -Organized the household by deep cleaning the house, taking care of laundry, preparing meals, and walking the dog on a daily basis. Show less

• 

  Hayes barton animal hospital

  Jan 2017 - Aug 2018

  Customer service representative

  -Handled all client payments and deposits and reconciled bank reports on a daily basis. -Scheduled and followed up on patient appointments and maintained confidential patient files of over 500 clients. -Welcomed and provided support to over 20 clients on a daily basis by checking patients in and out and answering questions.-Explained all invoicing and billing procedures to clients appropriately. -Managed office phone lines by answering over 50 phone calls per day and directing messages to the appropriate team members.-Assisted in the hiring process and training of all new front desk employees. Show less

• 

  Southwood realty co.

  Sept 2018 - Feb 2019

  Sales and leasing agent

  -Greeted all clients and tenants and provided excellent customer service by answering all questions and resolving any issues. -Conducted informative and personalized tours of the property for over 10 potential clients on a daily basis, resulting in new leases.-Explained all leasing policies and procedures to prospective clients. -Processed all client payments and reconciled bank reports on a daily basis. -Maintained all records, personal information and correspondence of over 250 tenants.-Implemented sales and marketing strategies in order to increase traffic, maintain closing ratios and exceed monthly leasing goals. Show less

• 

  Bluepearl specialty + emergency pet hospital

  Feb 2019 - May 2020

  Customer service representative

  -Greeted and provided support to over 50 clients on a daily basis by checking clients in and out and answering questions.-Processed all payments/deposits and reconciled bank reports with over 100 transactions on a daily basis.-Explained invoices and estimates to all clients in a precise and comprehensible manner.-Answered and transferred phone calls to appropriate departments within the hospital using a multi line phone system with over 50 lines.-Maintained client relationships and trust with over 5000 clients by providing excellent customer service skills.-Scheduled specialty and emergency appointments for 10 different departments. Show less

• 

  Rainy days irrigation

  Jun 2020 - Mar 2023

  Billing specialist

  -Processed work orders and sent over 50 invoices to clients on a daily basis using QuickBooks desktop software.-Prepared over 20 financial estimates using Quickbooks on a daily basis by assembling and displaying numerical and descriptive information to clients.-Oversaw weekly and monthly inventory of over 2500 parts for 5 service technicians using Google Sheets software. -Audited the company's Accounts Receivable report of over 1500 clients on a weekly basis.-Kept track of productivity and organization of the business and service technicians using specific formulas in Google Sheets.-Maintained relationships with clients on a daily basis by answering phone calls, scheduling work orders for service, setting up new clients in the software system and answering questions regarding billing, estimates, products and services. Show less

• 

  North carolina state university

  Jul 2023 - now

  Card services assistant