Experience

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  The outsource group

  Jun 2010 - Oct 2013

  Operations support representative

  I was promoted to the job listed above.Track billing for hospital and physician patient accountingLearn new client systems and processes Train employees on client systems and processesAppointed as the point of contact for client requests Reconcile accounts by posting and balancingPartner with healthcare representatives to remove negative credit reporting when requiredMonitor a variety of daily reports finding potential problems with clients’ files prior to a major issue occurringFollow up on accounts regarding cease and desist, statement requests, and charity applicationsGrant invoice approval to ensure accurate statementsProvide quality assurance for outsourced work Show less

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  Parallon

  Oct 2013 - Aug 2016

  Team lead

  I was promoted to this job from the job below after The Outsource Group was bought by ParallonThis position requires very good time management skills and ability to take on many different tasks with deadlines. Every day unique problem solving needs to be used to solve a variety of issues that may come up. In addition, strong communication and people skills are used daily to ensure the effectiveness of my team. The knowledge and experience needed for this position takes several years to attain.Providing support for the offshore team including conference calls three times a week to ensure understanding and high quality of workProviding support for onsite team representatives from technical questions down to account specific questionsConducting 1 on 1 meeting with on site team members to provide additional coaching Monitoring client inventories to identify potential issues and reviewing files for those clients to quickly resolve issuesCorrecting discrepancies between the company’s main accounting system and the system of the clientRunning reconciliation reports of clients inventory and providing them to the team to workProviding summaries and in depth detail into the individual inventories to the clients Conducting interviews of potential new team membersRemoving negative reporting from the credit reports of consumers whose credit was reported to the bureaus in errorWorking directly with clients to resolve issues and complete requestsMonitoring and providing quality assurance of work done by the teamWorking with other departments within the company to answer requests and identify issuesParticipating in conference calls with clients to discuss issues and determining and implementing solutionsAttached below is 2015 performance review: Show less

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  Epsi.io

  Oct 2016 - Apr 2023

  • Consultant

    Apr 2020 - Apr 2023

  • Implementation Consultant

    Oct 2016 - Apr 2020
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  Allscripts

  Oct 2016 - Apr 2020

  Implementation consultant
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  Strata decision technology

  Oct 2020 - now

  • Senior Consultant

    Feb 2023 - now

  • Consultant

    Oct 2020 - now