Experience

• 

  Safeco insurance

  Jan 1993 - Sept 2008

  • As part of the Surety Online project, partnered with Fair Isaac Corporation to retrieve and return FICO credit score data.• Member of web-based system development team with duties that included database design, C# .NET/ASP. NET/JavaScript/SQL coding, and technical documentation. • Investigated new technologies and became a point-of-contact for outside vendors. • Represented department on corporate-wide technology initiatives. • Developed online and batch test plans.• Performed acceptance testing on new systems and system enhancements. • Conducted training classes and created written instruction materials for new system components.

  • Senior Application developer

    Jan 1995 - Sept 2008

  • Quality Assurance Analyst

    Jan 1993 - Jan 1995
• 

  City of seattle

  Dec 2008 - now

  • Public Safety System Support: Provide tier two support for applications that support Police and Fire Department operations. This includes troubleshooting reported defects, identifying, and implementing solutions. Manage various software vendors to ensure optimum level of service. Participate in a 24 X 7 On Call rotation for technical support of high availability applications.• Business analysis: Document detailed business requirements, business rules and functional requirements. Research and analyze business processes, and develop business process diagrams and associated documentation to describe current and future-state business processes with a goal of achieving improved efficiency, usability and reduced cost. Assess system capabilities and configuration options to meet business requirements, working with developers as needed. Develop requirements for interfaces and reports, and manage the development work for those interfaces and reports. Clarify requirements ambiguity with stakeholders. • IT Service Management: Manage intake of requests for services and incident notifications from assignment to resolution. Document team capacity and completed work using Azure DevOps. Work with developers to ensure they have the needed resources and information to meet customer commitments. Follow established project and departmental review and approval processes and standards for all work. Work with other application areas as needed to meet Seattle IT's standard levels of service. • Quality Assurance/Training: Create test plans, write test procedures, test, and work with business staff for end-user testing. Train other team members on business processes, systems, and development technologies. Show less • System analysis & design: Supported data integration from key systems into a data warehouse built to support data analytics and reporting for the Seattle Police Department. Performed requirements gap analysis and identified remediation strategies and solutions. • Business process analysis: Worked closely with key department stakeholders including subject matter experts, compliance analysts, sworn officers, and technical implementation teams to manage data integrity through business process analysis and design to ensure high quality reporting. • Data Governance: Accountable for data and data management process definitions and data quality levels. Captured business definitions for data elements. Conducted data quality issue root-cause analysis and recommended or executed corrective action. • Dashboard/Visualizations: Created and maintained dashboards using Tableau. Wrote complex SQL queries accessing both SQL Server and Oracle databases to support Dashboards and Tableau data source creation. • Quality Assurance: Created and executed test plans to validate data and reports. Show less • Lead developer for department's Operation Dashboard. Captured system requirements, created Use Cases, and managed User Acceptance testing involving employees of all ranks. Produced screens that compiled data for department's Seastat program, which was credited with reducing crime during its first year of implementation.• Developed, tested, and maintained Oracle APEX applications. This included developing applications to be used department-wide (e.g. Patrol Portal) and by specific specialized units (e.g. Harbor Patrol activity log).• Developed SQL queries to support applications and ad hoc requests. Served as a department consultant on SQL queries. Demonstrated ability to marry information from disparate databases and database types (e.g. Oracle and Microsoft SQL Server) to create datasets on unified data.• Supported enterprise-wide vendor systems on a 24/7 basis. This included participating in an oncall rotation, reviewing vendor produced documentation, and communicating with vendors in potentially stressful situations. Also created custom documentation on protocols to follow with vendor products when system issues arose.• Wrote user and technical documentation for systems. These included user guides for the user community at large with system functionality and workflow instruction. Technical documentation created included data definitions, data models showing relationships, and table structures.• Member of SPD IT Change Management board. As member was instrumental in instituting SPD IT Change Management policy and creating a system to support those policies and track compliance. • Lead of Correction of Error board; a team devoted to system issue root cause analysis. As Lead, developed an application to track system events and after actions. Led difficult and politically charged discussions while maintaining professionalism and achieving consensus. Show less

  • Business Systems Analyst

    Apr 2018 - now

  • Business Analyst

    Nov 2016 - Apr 2018

  • Application Developer

    Dec 2008 - Nov 2016